IT Support

Position: IT Support Technician - End User Computing (EUC)
Location: Central Singapore

Job Responsibilities

End User Support

• Provide Level 1 and Level 2 technical support to end users for hardware, software and IT-related issues.

• Troubleshoot and resolve desktop, laptop, printer, peripheral and mobile device issues.

• Provide support for Microsoft Windows operating systems and Microsoft 365 applications.

• Assist with user account management, password resets and access-related issues.

• Provide onsite and remote technical support as required.

Hardware & Software Management

• Perform installation, configuration and deployment of desktops, laptops and IT peripherals.

• Conduct hardware diagnostics, troubleshooting and component replacement.

• Install, configure and maintain operating systems, applications and security software.

• Perform IT equipment inventory, asset tagging and tracking.

• Assist with equipment collection, replacement, reimaging and disposal.

IT Operations & Administration

• Support user onboarding and offboarding activities, including equipment preparation and account setup.

• Assist with Microsoft Active Directory and Microsoft Entra ID administration.

• Support endpoint management activities, including software deployment, patching and updates.

• Maintain IT support documentation, troubleshooting records and asset registers.

• Ensure incidents and service requests are properly logged and updated in the ticketing system.

Customer & Service Management

• Attend to user requests within the agreed Service Level Agreement (SLA).

• Provide timely updates and follow up on outstanding incidents.

• Escalate complex technical issues to the relevant technical teams or vendors.

• Maintain good customer service and professional communication with end users.

Requirements

• Diploma or relevant certification in Information Technology, Computer Science or related disciplines.

• 1-3 years of experience in IT technical support, desktop support or EUC support.

• Good knowledge of Microsoft Windows 10/11 and Microsoft 365.

• Familiarity with Microsoft Active Directory, user account administration and basic networking.

• Experience in hardware troubleshooting, desktop/laptop deployment and peripheral configuration.

• Familiarity with ITSM or ticketing systems.

• Good troubleshooting, communication and interpersonal skills.

• Able to work independently and as part of a technical support team.

Key Competencies

• Strong customer service orientation.

• Good problem-solving and analytical skills.

• Ability to manage multiple support requests and prioritise tasks.

• Good documentation and reporting practices.

• Responsible, proactive and able to work under pressure.