IT Support / Desktop Support Engineer

Brief Summary

• Leading Electronic Manufacturing MNC 
• 5 Days : Wed to Sun: 8.30am-5.30pm
• Working Location @ East area

Responsibilities:

• Fully support End users for daily IT helpdesk, end user support during the shift timing, remote assistance could be required from time to time
• Monitoring ticketing system for any SFC/WMS and manufacturing related system issue and support with given SOP and steps
• Pull system transaction data that require fundamental of SQL queries
• Monitor network and server health, support tester and production network to run smooth, escalate issue upon emergency, require basic knowledge of TCP/IP
• Support Production label printing issue (Zebra / Sharp)
• Conduct IT internal audit and training, ensure IT compliance within factory. Perform internal IT audit based on defined procedure and policies from time to time
• Coordinate various onboarding and quitting processes
• IT asset procurement paperwork, installation, configuration, support; license renewal; system / email account creation, revoking, perform buddy check and maintain proper records
• Maintain and update internal Knowledge Base for common matters, feedback to SA / Development team for repeat issue occurrence and assist root cause analysis.
• Handle and attend on system, applications faults, perform issue troubleshooting, and resolve hardware and software technical problems
• Follow SOP to monitor and clear real-time reporting event backlogs

Requirements:

• Min 1 year of working experience in IT helpdesk experiences with basic SQL skill
• Good analytics and troubleshooting skill
• Basic network and Wintel System Administration concept
• Experience in manufacturing system (MES/MRP/ WMS) support.