Job Description

Job Summary

We are looking for an IT Support Assistant to provide basic day-to-day IT support to employees and assist with IT equipment and inventory administration.

This is an entry-level opportunity suitable for an ITE or Diploma holder, including fresh graduates who are interested in developing a career in IT.

Key Responsibilities

Basic IT Support

Provide basic IT support to employees.
Assist users with computer, laptop, printer and other IT equipment issues.
Set up computers, laptops, monitors and other IT equipment.
Install basic software and perform simple troubleshooting.
Assist users with basic Microsoft Office / Microsoft 365 issues.
Escalate more complex technical issues to the IT team.

IT Inventory

Maintain records of company IT equipment.
Record laptops, desktops, monitors, mobile devices and other IT assets.
Label and tag IT equipment.
Record equipment issued to and returned by employees.
Assist with regular IT inventory checks.
Update inventory records when equipment is transferred, replaced or disposed of.

New Employee & Office Support

Prepare IT equipment for new employees.
Collect IT equipment from departing employees.
Assist with workstation setup and office moves.
Provide basic support for printers and meeting-room equipment.

IT Administration

Update IT records and documentation.
Log and follow up on IT support requests.
Assist with general IT administrative tasks.
Liaise with IT vendors when required.

Requirements

ITE or Diploma in Information Technology, Computer Science or a related field.
Fresh graduates are welcome to apply.
Basic knowledge of computers and Windows.
Basic knowledge of Microsoft Office / Microsoft 365.
Good communication and interpersonal skills.
Willingness to learn and develop IT skills.
Responsible, organized and attentive to detail.
Able to work independently and as part of a team.

Contract & Career Opportunity

Initial contract: 3 months
Conversion: Opportunity for permanent employment based on performance and business requirements.
On-the-job training and guidance will be provided.
Opportunity to develop skills in IT Support, IT Operations and IT Asset Management.