Job Description:
This role is primarily responsible for providing L1/L2 support for Treasury applications which include ALM, Risk Management, Data Management, and Trading systems.
- Provide high quality application and user support to ensure IT systems availability, reliability, and performance that support business processes globally
- Perform proactive application health checks to prevent potential failures
- Manage the Incident through to completion. Engage various IT teams in resolving incidents efficiently and effectively.
- Perform effective problem management on recurring incidents. Lead and manage problems throughout the lifecycle.
- Ensure problem resolutions are released in production on-time and with high quality.
- Ensure all changes to the Production Environment follow the TD Bank's Change management process.
- Ensure change activities are performed on time, minimizing risk to the service/business environment
- Proactively review IT environment to ensure that steps are taken to support new IT related regulations and address gaps in the procedure
- Perform scheduled activities such as DR testing, user attestations, remediation of control audit, etc.
- Update knowledge-based articles on timely manner and conduct trainings across regions.
- Develop and maintain relationships with Client(s), Relationship Managers and Project Managers.
- Work effectively as a team, supporting other team members in achieving project/ business objectives and providing client services.
- Support a positive work environment that promotes customer service, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.
- Working hours: 7am to 4pm or 10am to 7pm and Saturdays on a rotational basis (off in-lieu)
- Provide after- hours support if required
Job Requirements:
- Experience in Banking Operations technologies such as liquidity and market risk
- Practical working experience in multi-tier applications support will be an asset to have.
- Practical experience of support both Physical, and VMware environments
- Understanding of financial markets and products.
- Experience working with developers, business analysts, and infrastructure support teams will be an asset.
- Knowledge of automation and process improvement
- Strong understanding of ITIL Incident Management, Problem Management and Change Management
- Experience in Linux, Oracle, MS SQL DB, ITRS, Autosys, Dynatrace, Splunk
- Knowledge of cloud technologies, including Azure
- Knowledge of Scripting, SQL and/or experience in programming languages such as Java and Python
- Knowledge of IT project & development lifecycles (SDLC), agile methodology, and ITIL
- Experience in messaging, middleware, Java application servers
- Computer science or Mathematics degree desired
