IT Support Analyst (Trade Support)
- Posted 3 months ago
- Be among the first 10 applicants
Job Description
- Act as the primary liaison with external network and infrastructure vendors
- Monitor network and system health, managing incident response and escalation where required
- Maintain server environments, including hardware oversight and system configuration
- Execute scheduled maintenance activities such as backups, patch management, and updates
- Provide user support for the Flux trading system, including access setup and troubleshooting
- Deliver technical support for end-user devices, covering deployment, upgrades, and issue resolution
- Lead coordination of complex technical problem resolution across internal teams and third parties
- Implement infrastructure improvements and optimisation initiatives
- Produce and maintain IT documentation, operational procedures, and governance standards
- Conduct security reviews and support implementation of protective controls
- Diploma or Bachelor's Degree in Information Technology, Computer Science, Information Systems, or a related discipline
- Proficient in Microsoft Excel, including the use of advanced functions, data analysis, reporting, and spreadsheet management
- Strong knowledge of enterprise IT infrastructure, cloud environments, and system operations
- Exposure to financial services, trading, or other fast-paced operational environments would be advantageous
- Comfortable working in a shift-based environment to support business and operational needs
- Able to support a rotating 9-hour shift schedule between 9:00 AM and 11:00 PM
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