IT Support Analyst

about the company:
Our client is a global technology powerhouse and a leader in the digital innovation space. Known for driving large-scale enterprise solutions, they provide an integrated ecosystem of collaboration tools and internal operating platforms that support thousands of employees worldwide.

about the job:
In this role, you will be a key member of the regional IT infrastructure team, providing essential technical support to a diverse internal user base across multiple international locations. You will act as a bridge between technology and business operations, ensuring seamless day-to-day connectivity.

• Deliver comprehensive Level 1 and 2 technical support via multiple channels, including ticketing systems, remote tools, and instant messaging.
• Manage and maintain critical office infrastructure, including VPN, Exchange, SharePoint, and mobile device management.
• Support large-scale regional projects, such as new office setups, global user experience enhancements, and IT integration for mergers and acquisitions.
• Oversee IT asset management, ensuring all hardware and inventory records are accurate and compliant with global standards.
• Maintain and update operational documentation and procedures to ensure high service standards (KPIs) are met.
• Provide high-touch support for VIP stakeholders and executive leadership.

skills and experience required:

• Deskside or technical support experience within a large-scale corporate or enterprise environment.
• Knowledge of both Windows and Mac OS environments.
• Familiarity with ITIL frameworks and best practices in service delivery.

To apply online please use the apply function, alternatively you may contact Dalpreet Kaur at [Confidential Information] (EA: 94C3609 /R23111951)