IT Support Analyst ( Mid Level/Team Lead)

Responsibilities:

. Provide end-user support for our Asia Pacific, MiddleEast & Atlantic offices, configuration and deployment of desktop, notebooks, printers and hardware peripherals.

. Active Directory user and group Administration.

. Setup and maintain mobile devices with corporate security software. (Airwatch / Microsoft Intune)

. Setup, maintain and troubleshoot desk phones for staff. (Cisco Call Manager)

. Perform routine preventive maintenance on hardware.

. Assist in maintaining of IT inventory.

. Assist in maintaining in-house software.

. Update system information and installation of software

. Assist in other adhoc duties as and when required.

. Report any IT issues to Line Manager.

. Regular communication and reports to Line Manager.

. Follow processes on joiners, leavers and movers.

. Log and close all cases in Service Now and escalate where needed.

. Work closely with clients and ensure any incidents or request are dealt with in a timely manner.

. Any other tasks as and when assigned by the reporting supervisor / manager.

. Take ownership of all the calls coming to service desk until the case is closed.

. Provide education and training of software to end-users.

. Regular housekeeping of all in house systems and operating procedures.

. Review systems regularly to improve and streamline work processes.

Requirements:

. Minimum 5 years experience in a Desktop Support role.

. Microsoft Windows 7, Windows 10 & Microsoft Office 2010/2013 and 2016.

. Microsoft Azure and Office 365.

. Good knowledge of Networking, TCP/IP, DNS, DHCP, SCCM and Ethernet.

. Good understanding on Vmware Horizon View.

. Good knowledge on Active Directory and Microsoft Exchange Server 2007 / 2010 & 2013. (Creating Users, Security Group Membership, changing an email address etc.)

. Good troubleshooting skills.

. Systematic, organized, meticulous and able to work in a fast-paced environment with tight deadlines.

. Good interpersonal and communication skills.

. Independent, patient and willingness to learn.

. Ability to work under pressure.

. Perform overtime when required. Willing to work on shifts (7am-4pm/8am-5pm/9am-6pm).