Responsibilities:
- Provide end-user support for our Asia Pacific, MiddleEast & Atlantic offices, configuration and deployment of desktop, notebooks, printers and hardware peripherals.
- Active Directory user and group Administration.
- Setup and maintain mobile devices with corporate security software. (Airwatch / Microsoft Intune)
- Setup, maintain and troubleshoot desk phones for staff. (Cisco Call Manager)
- Perform routine preventive maintenance on hardware.
- Assist in maintaining of IT inventory.
- Assist in maintaining in-house software.
- Update system information and installation of software
- Assist in other adhoc duties as and when required.
- Report any IT issues to Line Manager.
- Regular communication and reports to Line Manager.
- Follow processes on joiners, leavers and movers.
- Log and close all cases in Service Now and escalate where needed.
- Work closely with clients and ensure any incidents or request are dealt with in a timely manner.
- Any other tasks as and when assigned by the reporting supervisor / manager.
- Take ownership of all the calls coming to service desk until the case is closed.
- Provide education and training of software to end-users.
- Regular housekeeping of all in house systems and operating procedures.
- Review systems regularly to improve and streamline work processes.
Requirements: - Minimum 5 years experience in a Desktop Support role.
- Microsoft Windows 7, Windows 10 & Microsoft Office 2010/2013 and 2016.
- Microsoft Azure and Office 365.
- Good knowledge of Networking, TCP/IP, DNS, DHCP, SCCM and Ethernet.
- Good understanding on Vmware Horizon View.
- Good knowledge on Active Directory and Microsoft Exchange Server 2007 / 2010 & 2013. (Creating Users, Security Group Membership, changing an email address etc.)
- Good troubleshooting skills.
- Systematic, organized, meticulous and able to work in a fast-paced environment with tight deadlines.
- Good interpersonal and communication skills.
- Independent, patient and willingness to learn.
- Ability to work under pressure.
- Perform overtime when required.
Frances Diana delos Santos, Manalo EA License No.: 02C3423 Personnel Registration No.: R1219552
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