Job Description

MainDuties & Responsibilities

1. ITInfrastructure Operations (Across Divisions)

Ensure stability, availability, and performance of IT infrastructure supporting all DSV divisions (Air & Sea, Road, Contract Logistics, and other business units as applicable) in Vietnam.
Oversee infrastructure services including:
Network (LAN, WAN, Wi‑Fi)
Local server and infrastructure components where applicable
Site and end‑user infrastructure aligned with Global IT standards
Support incident, problem, and service request handling across divisions
Act as escalation point for complex or cross‑divisional infrastructure issues
Ensure resolution within agreed service levels (SLAs)

2.Vulnerability & Security Handling (Infrastructure Scope)

Support identification, assessment, and remediation of infrastructure vulnerabilities, in coordination with Global Security teams.
Ensure timely follow‑up on:
Vulnerability scan findings
Security advisories and global remediation requests
Infrastructure‑related security incidents
Coordinate local remediation actions, such as:
Patching and configuration updates
Network or access restrictions
Temporary risk‑mitigating controls as directed by Global IT
Track remediation progress and escalate delays or risks that may impact security or compliance.
Ensure vulnerability handling activities are executed consistently across all divisions and documented appropriately.

3.Global IT Standards & Compliance

Ensure infrastructure services across all divisions comply with:
Global IT architecture and technology standards
Security, compliance, and audit requirements
Approved tools, vendors, and processes
Avoid divisional silos by enforcing consistent IT standards across divisions
Ensure documentation, handover, and CMDB/asset records are maintained accurately

4.Global Project Support & Cross‑Divisional Coordination

Act as local infrastructure coordinator across divisions for Global IT initiatives, including:
Site setup, relocation, standardization, and decommissioning
Network, connectivity, and security projects
Global infrastructure and platform rollouts
Coordinate divisional participation in global projects by:
Aligning divisional requirements and priorities
Validating site readiness across multiple business units
Managing cross‑divisional dependencies and risks
Ensure structured communication between:
Global IT teams
Local divisional stakeholders
Country / site management

5.Change, Project & Service Management

Coordinate infrastructure changes and projects impacting multiple divisions
Ensure adoption of Change, Incident, and Problem Management processes consistently across divisions
Support planning, testing, cut‑over, and post‑implementation handover with minimal business disruption
Escalate risks impacting service stability or divisional operations

6.Stakeholder & Vendor Coordination

Act as primary operational IT contact for infrastructure topics across divisions
Engage divisional business stakeholders to understand requirements and manage expectations
Coordinate with external vendors and service providers supporting divisional infrastructure
Provide regular, clear updates on incidents, changes, and project activities

KeySkills & Competencies

Professional& Technical

Strong understanding of enterprise IT infrastructure supporting multi‑division environments
Experience working with regional or global IT organizations
Knowledge of IT service management (ITIL or equivalent)
Experience coordinating infrastructure changes across different business units

Personal& Behavioral

PositionSuccess Measures

Stable and reliable IT infrastructure services across all divisions
Successful delivery of global IT initiatives with cross‑divisional alignment
Consistent application of Global IT standards across business units
Effective collaboration between divisional stakeholders, local IT, and Global IT
A capable and well‑guided infrastructure support team