Role Summary:
We are seeking a skilled and driven IT Solutions Consultant specializing in Middleware Technologies to support integration projects and IT transformation initiatives. The ideal candidate will play a critical role in analysing business needs, designing middleware solutions, integrating systems and platforms, and ensuring secure, efficient, and scalable operations across enterprise applications.
Key Responsibilities:
1.Middleware System Integration
- Develop and implement middleware platforms
- Use APIs, JSON, and XML to facilitate system interoperability.
- Execute provisioning, configuration, testing, and deployment across Windows and Linux environments.
- Support UAT and Go-Live activities.
2.Business and Stakeholder Engagement
- Liaise with business users to gather integration requirements and translate them into actionable system specifications.
- Participate in meetings, document user needs, create meeting minutes, and ensure alignment between technical design and business expectations.
- Provide regular communication and updates to stakeholders on progress, risks, and mitigation strategies.
- Align integration work with business priorities and technical constraints.
- Participate in discussions that influence technical planning and solution delivery.
3.Infrastructure Support
- Provide 2nd and 3rd level support for middleware systems
- Provision and configure middleware components on Windows/Linux
- Ensure secure and optimal connectivity using TCP/IP, VPN, and firewall configurations.
- Perform system diagnostics and troubleshoot integration or connectivity issues.
- Escalate unresolved issues according to the defined escalation procedure and follow through to resolution.
- Conduct root cause analysis to prevent recurrence of issues.
- Design and develop high-availability middleware systems, with consideration for backup, recovery, and disaster recovery (DR) planning.
4.System Performance
- Monitor integration points and maintain the performance of middleware and related infrastructure.
- Respond to alerts, logs, and incidents ensure timely resolution to meet agreed SLAs.
- Manage support tickets by tracking queues, escalating issues when necessary, maintaining resolution documentation, and ensuring timely response and closure in accordance with SLA targets.
5.Security and Compliance
- Enforce endpoint protection, monitor for vulnerabilities, and support remediation activities.
- Participate in data breach and incident management procedures in alignment with PDPA and organizational compliance frameworks.
- Enforce secure access controls, apply patches, and manage system hardening.
- Monitor vulnerabilities and support compliance with security policies.
- Support internal and external audits by providing technical evidence.
6.Documentation
- Document user requirement and maintain accurate and comprehensive technical documentation, including system configurations, design decisions, issue logs, and recovery procedures.
- Prepare and update user guides, SOPs, and project-related documentation.
7.Continuous Improvement
- Participate in system upgrades and infrastructure improvement initiatives.
- Identify and recommend automation opportunities or performance enhancements for integration flows.
- Willingness to learn new technologies and continuously seek opportunities for growth.
- Engage in knowledge-sharing sessions led by experienced team members
- Utilise companyfunded certification support for rolerelevant exams - reimbursement granted upon passing, with prior approval and adherence to company policy.
8.Organisational Outreach
- Contribute technical input to system architecture and middleware strategy development.
- Participate in solution planning discussions to ensure technical feasibility and strategic alignment.
- Contribute to internal knowledge sharing through content creation
- Participate in team-building activities to foster collaboration and a strong team culture.
- Support performance reviews and continuous improvement through feedback collected from internal stakeholders and external customers.
- Performance will be reviewed based on achievement of agreed key performance indicators (KPIs) and structured feedback collected from internal stakeholders, peers, and external customers.
- Participate in management procedures and organisational compliance frameworks.
Qualifications & Experience:
- Degree in Information Technology, Computer Science, or related discipline.
- 3 years of hands-on experience in IT system or infrastructure support roles.
- Knowledge of Windows Server, Active Directory, DNS, DHCP, and desktop operating systems.
- Familiarity with networking concepts (TCP/IP, routing, switching, firewalls, VPN).
- Experience with virtualization technologies (VMware, Hyper-V) and backup tools.
- Understanding of cybersecurity principles and system hardening practices.
- Ability to manage multiple priorities and work independently or as part of a team.
- Strong analytical, troubleshooting, and documentation skills.
- Excellent verbal and written communication skills.
- Certification in one or more of the following is a plus: Windows Server / Azure Fundamentals / Administrator Associate /Cisco Certified Network Associate (CCNA)/ ITIL Foundation.
We welcome applications from PMETs seeking to transition within IT into middleware technologies, provided you hold a degree in Information Technology, Computer Science, or related discipline with basic IT knowledge.
What We Offer
- Opportunity to work on large scale projects.
- Exposure to both technical delivery and client advisory roles.
- Professional growth through challenging projects and continuous learning.
- A collaborative, innovative, and supportive work environment.
- Flexible work arrangements, including the option to work from home.
