Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is
a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also
a great place to work, providing you the unique, gamer-centric experience that will put you in an accelerated growth, both personally and professionally.
Responsibilities
Job Responsibilities :
- Support the IT Applications team in day-to-day administration and configuration of Razer's enterprise service management platform (IT Service Management, workflows, and service catalog).
- Assist in monitoring incident, request, and change tickets across the platform, ensuring timely updates and resolution tracking.
- Help configure forms, fields, and simple workflows under supervision.
- Perform basic testing of enhancements, bug fixes, and new workflows in UAT environments.
- Document process flows, user guides, and knowledge base articles for enterprise application modules.
- Assist in maintaining data integrity (user records, groups, etc.) by running reports and validating inputs.
- Support ad-hoc projects such as UI changes, dashboard/report creation, or new module deployments.
- Collaborate with IT team members to troubleshoot issues and escalate where necessary.
- Perform other duties as assigned to support enterprise applications in the MIS team.
- Assist in testing and documenting AI features within the platform helping the team evaluate usability and adoption.
Learning Objectives
- Gain hands-on exposure to ServiceNow's ITSM module and its role in IT service management.
- Develop skills in workflow configuration, ticket lifecycle management, and platform administration.
- Understand ITIL concepts and how they are applied through service management modules.
- Build problem-solving skills by analysing issues and assisting in resolution or escalation.
- Learn how to create and maintain technical documentation and knowledge base articles.
- Collaborate with cross-functional IT teams to experience enterprise application delivery and support.
Requirements
- Basic knowledge of ITSM concepts (incidents, requests, change management).
- Familiarity with web-based applications and willingness to learn enterprise service management tools.
- Good analytical and problem-solving skills, with attention to detail.
- Strong interest in IT systems, automation, or enterprise applications.
- Ability to document processes clearly and communicate effectively with both technical and non-technical users.
- Willingness to learn new tools and work independently when required.
- Team player with strong collaboration and interpersonal skills.
Pre-Requisites
Are you game
