IT Service Management Intern (ITSM)

We are seeking a motivated and detail-oriented IT Service Management (ITSM) Intern to join our dynamic IT team. The ITSM Intern will support our IT Service Management processes, tools, and functions, ensuring efficient and effective delivery of IT Services. This internship offers an excellent opportunity for hands-on experience in a professional setting, with exposure to various aspects of IT Service Management.

Key Responsibilities:

1. Release Management
- Assist in the coordination and tracking of Release requests.
- Ensure hygiene on release documents (Impact Assessment, Release Notes. Etc)
- Perform release deployment in respective environments (Cloud, On-premise).
- Maintain and update the release calendar booking

2. ITSM Tool Support
- Provide support for ITSM tools and platforms (e.g., ServiceNow).
- Assist in user training and onboarding for ITSM tools.

3. Configuration Management
- Support the maintenance of the Configuration Management Database (CMDB).
- Ensure accuracy and completeness of configuration items and their relationships.

4. Change Management
- Assist in the coordination and tracking of change requests.
- Ensure ticket hygiene for change request.

5. Reporting and Analytics
- Coordinate, consolidate, generate and distribute regular reports on ITSM metrics and KPIs.
- Assist in the analysis of IT service performance data.

Requirements:

• Currently pursuing a degree in Information Technology, Computer Science, or a related field.
• Able to commit full time for 6 months from January 2026
• Basic understanding of IT Service Management principles (e.g., ITIL framework).
• Familiarity with ITSM tools (e.g., ServiceNow) is a plus.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).