IT Service Desk and Server & Network Infrastructure Support (Banking / Trading Environment)

Overview:

Provide regional IT support and act as a local representative of the Global IT Service Desk. The role covers desktop, server, and network support, IT project work, and collaboration with global teams in a shift-based environment.

Key Responsibilities

. Deliver desktop support to users and maintain server/network infrastructure in collaboration with global teams.

. Manage regional IT projects and participate in the follow-the-sun global support model.

. Handle incident management and escalation, ensuring compliance with global IT and security policies (Change/Incident/Problem/Request).

. Maintain and develop IT documentation (JIRA, Confluence) and internal knowledge base.

. Install, configure, and troubleshoot hardware, software, and network issues.

. Support user onboarding, email/application account setup, and IT orientation.

. Work on IT projects with global teams occasional weekend work may be required.

Skills & Experience

. Min 4-5 years IT support experience, preferably in banking, finance, or trading environments.

. Proficient in Microsoft technologies (Office 365, Teams, Windows Server 2016/2019, AD Services).

. Experience with Endpoint Central, Cloud9, and trading system support preferred.

. Strong knowledge of network setup, leased lines, and internet connectivity.

. Familiar with ITIL framework, incident tracking, and documentation tools (JIRA, Confluence).

. Proven ability to manage stakeholders, drive process improvements, and communicate effectively.

. Exposure to Trading Technologies, CQG, Fidessa, and SharePoint is advantageous.

Qualifications

. ITIL v3, Windows Admin, or CCNA certifications preferred.

. Must be willing to work on a shift schedule and support global operations.

R1105492

23C1935