IT Service Desk Analyst

We're Hiring: IT Service Desk Analyst!

We are seeking a proactive and detail-oriented IT Service Desk Analyst to provide exceptional technical support for our team in Singapore. The ideal candidate will ensure smooth IT operations, troubleshoot issues efficiently, and deliver outstanding customer service in a fast-paced environment.

Location: Singapore, Singapore
Work Mode: Work From Office
Role: IT Service Desk Analyst
Local & PR & LTVP candidates welcome to apply

What You'll Do:
Provide first-line technical support for hardware, software, and network issues
Respond to user queries via phone, email, or ticketing system
Troubleshoot and resolve incidents promptly
Document solutions and maintain accurate records
Escalate complex problems to appropriate teams
Ensure security protocols are followed during support activities

What We're Looking For:
Strong problem-solving skills and attention to detail
Excellent communication and interpersonal abilities
Experience with Windows and Office 365 environments
Familiarity with IT ticketing systems (e.g., ServiceNow)
Ability to prioritize tasks in a dynamic setting

Eager to deliver top-notch IT support Apply now and join our growing team!