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HITACHI SUNWAY INFORMATION SYSTEMS (SINGAPORE) PTE. LTD.

IT Service Delivery Specialist

Early Applicant
  • Posted 28 days ago
  • Be among the first 10 applicants
3-6 Years
SGD 4,500 - 5,000 per month

Job Description

Job Responsibilities:

1. System Integration

  • To oversee and coordinate all technical and design matters as well as liaise and attend meetings with clients and consultants
  • Facilitate and provide technical direction for the development, design, and systems integration from definition phase through implementation.
  • Recognizes system deficiencies and implements effective solutions.
  • Initiates and implements development plans and revises as appropriate to meet changing needs and requirements.
  • Assure the smooth running, optimization and integrity of IT infrastructure, applications systems, and IT peripherals in production environment.
  • Present solutions to technical issues and ensure the delivered solution meets the technical specifications and design requirements.
  • Keeps project manager well informed of status of development effort and serves as liaison between development staffs and project manager across multiple projects.
  • Possesses wide knowledge of server and internet systems architectures and accurately suggests the use of the appropriate technology for the application.
  • Provide documentation as a deliverables and internal reference.

2. Desktop Support

  • Provide support and troubleshoot to end user operating system, first level enterprise business application and miscellaneous software applications.
  • Installation, maintenance of other computer peripherals such as printers, modems, hardware devices and drivers.
  • Support installation, uninstallation, configuration, technical supports, troubleshooting and resolution to users for necessary software.
  • Support end user computing platforms, mobile devices, printing and miscellaneous hardware.
  • Testing of computers and ensuring that computer systems are functional.
  • Supply onsite and remote technical assistance (remote support tool, phone, email, etc) during and beyond regular business hours.
  • Rectify end user issues and provide documented solutions.
  • Configure and monitor operating system software and servers. (Windows OS)
  • Understand IT and Security policy in customer's environment and guide and explain to the end user.
  • Maintain proper preventive maintenance records and ensure works carry out are compliance with the processes and standards.
  • Maintain adequate knowledge of operating systems and application software used to provide a high level of support.
  • To provide tire 1 and tire 2 support for hardware and software and collaborate with third level support to prevent system downtime.
  • Maintain the support record in timely manner with predetermined method and update ticketing system timely.
  • Escalate to the team and management for the issues with large impact on users or with large scape impact on IT operation.
  • Give suggestion and proposal on customer's environment or operation if any.
  • Work and collaborate with other team members for knowledge sharing, pending issues, and smooth transition.

3. Collaborate with other delivery teams such as IT security, sales, network, and system.

4. Any other duties as and when required by the management from time to time.

More Info

Industry:Other

Function:It Support

Job Type:Permanent Job

Date Posted: 02/09/2025

Job ID: 125302083

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Last Updated: 28-09-2025 08:13:33 PM
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