Responsibilities:
- Ensure compliance with all processes, procedures, and SLAs across AWS, on-prem, VMware, and hyper-converged infrastructures.
- Lead complex troubleshooting and root-cause analysis to resolve infrastructure issues and improve system reliability.
- Manage daily IT operations (incident, service request, change, and problem management) and coordinate with vendors and internal teams for seamless BAU support.
- Oversee ITSM processes, service desk setup, and ticketing systems using the ITIL framework.
- Develop operational plans (work schedules, PM schedules, patch management, audits) and drive capacity/resource planning to ensure optimal performance.
- Conduct regular service reviews with clients, provide operational insights, and act as a trusted advisor to stakeholders.
- Monitor and report on infrastructure health using tools such as eG, ManageEngine, SolarWinds, and AWS Monitor.
- Manage CAPEX/OPEX including asset management, renewals, vendor support, and weekly/monthly reporting to stakeholders.
- Collaborate with cybersecurity teams to maintain security controls and proactively address vulnerabilities.
- Provide leadership, coaching, and performance feedback to team members.
Requirements:
- Diploma or higher in IT, Software, or Engineering.
- 12+ years in IT service delivery, project/program management, vendor & stakeholder management.
- ITIL v3 & v4 certified.
- Strong knowledge of networks, servers, virtualization, cloud, ITSM platforms, and disaster recovery.
- Experience with OT technologies and government agencies (IM8, GCC, WOG) an advantage.
- Hands-on, customer-focused, and able to work under pressure and travel to Jurong Island.
- Excellent communication, stakeholder management, and teamwork skills thrives in fast-paced, matrix environments.
(EA Reg No: 20C0312)
Please email a copy of your detailed resume to [Confidential Information] for immediate processing.
Otherwise, you may WhatsApp your latest CVto 6421 4952 for a quicker response.
Only shortlisted candidates will be notified.
