IT Service Delivery Manager

Responsibilities:

• Oversee the management and implementation of cloud projects, ensuring quality, scope adherence, and timely deliverables that conform to processes and standards, meeting all requirements.
• Act as the primary point of contact for project inquiries and issues.
• Manage project resources and progress, facilitating interactions and tasks between various parties to mitigate the risk of overall failure.
• Provide input into the development of cloud project plans, risk management plans, project milestones, and deliverables in consultation with business users and architects/designers.
• Ensure timely delivery of project activities, including identifying the critical path, monitoring and driving the completion of interdependent activities, and adjusting project schedules to meet overall completion deadlines.
• Collaborate with the project team to gather inputs and identify gaps.
• Assess the consolidated cloud project plan for dependencies, gaps, and continued business value.
• Document and track project scope, changes, issues, and risks that affect implementation.
• Eliminate conflicts and assist in developing cloud solutions to manage roadblocks.
• Guide cloud team members to ensure the successful completion of individual project tasks.

Qualifications:

• Proven experience in managing and implementing cloud projects.
• Strong understanding of project management principles and practices.
• Excellent communication and interpersonal skills to act as a focal point for project inquiries and issues.
• Ability to manage resources, progress, and facilitate interactions to reduce the risk of project failure.
• Proficiency in developing project plans, risk management plans, and identifying critical paths.
• Experience in documenting and tracking project scope, changes, issues, and risks.
• Ability to guide and support team members to ensure successful task completion.