IT Sales Administrator / Tech Operation Support

The Sales Administrator is a pivotal operational role within the Enterprise Solutions Division, responsible for end-to-end order lifecycle management - from quotation and purchase order creation through invoicing and contract maintenance. The incumbent works closely with the Sales and Delivery teams to ensure accurate order entry, healthy margin discipline, and up-to-date commercial records across Trade and Non-Trade engagements

Location: Pasir Panjang

Purchase Order Management

. Raise and process Purchase Orders (POs) in the ERP/CRM system in accordance with approved quotations and customer authorisations.

. Coordinate with procurement, finance, and delivery teams to validate PO accuracy - quantities, pricing, cost centres, and delivery timelines.

. Track PO status from issuance to goods receipt, flagging delays or discrepancies to the relevant Account Manager.

Quotation Creation & Management

. Prepare and issue customer-facing quotations based on inputs from the Sales and Pre-Sales teams, ensuring correct product/service descriptions, pricing, and validity periods.

. Apply appropriate pricing for Trade and Non-Trade product categories in line with the approved pricing matrix.

Invoice Processing

. Generate, validate, and submit customer invoices promptly upon delivery confirmation or project milestone achievement.

. Reconcile invoices against POs, delivery orders, and contracts to ensure billing accuracy.

Maintenance Contracts - Trade & Non-Trade

. Administer and renew Trade maintenance contracts (hardware, software, and service agreements) and Non-Trade support agreements, tracking expiry dates and renewal milestones.

. Coordinate with customers and internal stakeholders for timely contract renewals, amendments, and terminations.

Sales & Delivery Coordination Meetings

. Facilitate and participate in regular cadence meetings with the Sales and Delivery teams to review order fulfilment status, margin variances, and pipeline health.

. Prepare meeting agendas, status summaries, and action-item trackers distribute and follow up on agreed actions post-meeting.

. Act as the operational bridge between Sales, Delivery, Finance, and the customer - ensuring all parties have aligned, up-to-date information.

Qualifications & Experience

. Diploma or Degree in Business Administration, Commerce, or a related discipline.

. Minimum 2-4 years of experience in a sales administration, order management, or inside-sales support role, preferably in IT infrastructure, enterprise technology, or managed services.

. Hands-on experience with ERP or CRM systems (SAP, Salesforce, Oracle, or equivalent).

. Familiarity with Trade vs. Non-Trade classification and associated commercial/compliance requirements is advantageous.

. Proficient in Microsoft Excel, Word, and PowerPoint experience with reporting dashboards (Power BI, Tableau) is a plus.

Interested Candidates - Apply here or share your CV to [Confidential Information] |

EA License: R24121283 | EA Reg: 25C2690