IT Project Manager

Role Overview

Manage critical operations for Common Services Provider and Common Payment Gateway systems (SII systems) supporting 10+ eServices with downstream impact management, while executing standard project management practices.

Key Responsibilities

1. Critical Systems Operations:

• Oversee day-to-day operations and vendor management for critical systems.
• Plan and execute project budgets and service requests.
• Coordinate audits, compliance, and security remediation activities.
• Manage AWS/GCC resources and infrastructure hosting.
• Liaise with external vendors maintaining the systems to ensure delivery of Change Requests are on time and of quality.
• Ensure business continuity for internet-facing eServices without any unplanned downtime out of maintenance period.

2. Standard Project Management:

• Develop and maintain project plans, schedules, and resource allocation.
• Lead cross-functional project teams and stakeholder management.
• Conduct risk assessment, mitigation planning, and issue resolution.
• Facilitate project meetings, reviews, and governance processes.
• Prepare project status reports and executive dashboards.
• Manage project scope, timeline, budget, and quality deliverables.
• Coordinate user acceptance testing and system deployment activities.
• Ensure adherence to project management methodologies (Agile/Waterfall).

Required Skills & Experience

1. Technical& Domain:

• 5+ years project management experience in government/public sector.
• Proven experience managing critical government systems operations.
• In-depth knowledge of Government IM8 policies and compliance frameworks.
• Experience with AWS or GCC cloud infrastructure management.
• Background in managing internet-facing eServices.
• Experience with government digital transformation initiatives.
• Experience with authentication gateway integration, such as Active Directory and Singpass/ Corppass.
• Experience with payment gateway integration solutions (e.g. integrate with banks for various payment methods such as GIRO, PayNow etc).
• Experience with Financial Institutes or payment gateways (e.g. DBS, Stripe).

2. Project Management:

• PMP, CITPM, or equivalent project management certification preferred.
• Strong stakeholder management and communication skills.
• Experience with contract management and procurement.
• Proven track record in budget management and resource planning.
• Risk management and change management expertise.

3. Soft Skills:

• Strong vendor management and contract oversight capabilities.
• Security-focused mindset with remediation experience.
• Independent worker with strong self-help and research skills.
• Excellent leadership and team coordination abilities.
• Strong analytical and problem-solving skills.

Additional Requirements

• Must be comfortable working in fast-paced, mission-critical environment.
• Ability to work independently with minimal supervision.
• Strong commitment to maintaining system availability and performance.
• Experience with vendor management processes.