IT Project Manager

We are seeking an IT Project Manager based in Singapore to join the ICC Academy, ICC's educational arm providing a wide range of specialised certification programmes, short-online courses and customisable workshops for professionals and businesses operating internationally.

In this role, you will oversee projects in ICC Academy's technology portfolio, developing a thorough understanding of business processes, rules, data flows, and system impacts. Reporting to the Technology Director, you will work with key systems, services, and data to enhance the Learning Management System, e-Commerce, Student Information System, and exam proctoring platforms.

Your responsibilities will include:

Engaging in all stages of the software development lifecycle including design, development, integration, testing, deployment, maintenance, and customer support for intricate systems.

Serving as a single point of contact for users regarding all technical queries, analysing issues, developing a trouble shooting policy and researching/implementing resolutions.

Managing cloud infrastructure and services such as Microsoft Azure and Cloudflare.

Managing the integrations with related platforms (LMS, e-Commerce, proctoring, CRM etc.).

Embracing an automation first mindset, aiming to minimise manual tasks, improve processes and optimise the operations of support team. Providing administrative support across applications as needed.

Proactively monitoring the payments to provide support on the e-commerce platform and the payment gateways.

Researching, identifying, designing, and implementing new technology solutions to support ICC Academy's ambitions and future requirements.

Ensuring proper documentation, notification, escalation, tracking, and follow up of incidents/requests are conducted in a timely manner.

What we offer:

A dynamic, collaborative and caring work environment in an international setting

Opportunities to continually learn

The chance to make a meaningful impact

Partial work from home opportunities

Ready to join us

Requirements

Do not hesitate to apply if you:

Hold a diploma or bachelor's degree in computer science, computer engineering, information technology, or a related discipline

Have a minimum of six years of experience in software development, implementation, and support (experience in data analysis and visualisation is preferred)

Have in-depth knowledge of DotNet, MVC/Web services, RESTAPI and Bootstrap

Are hands-on and highly motivated with a desire to continually enhance technical skills

Are preferably familiar with data analytics solutions, Microsoft technologies, and Business Intelligence

Are experienced in Agile Scrum methodology

Possess excellent technical skills, attention to detail, and an ability to adhere to deadlines

Are a team player with great interpersonal skills who is innovative and results-oriented

Are an organised self-starter with the ability to work autonomously.

Terms and conditions

Estimated start date: ASAP