IT Project Manager

Company Overview

Our client operates as a One-Stop Solution Provider for the ICT industry, delivering practical and cost-effective communications, network, and turnkey application solutions across corporate, commercial, hospitality, healthcare, and education sectors.

Job Summary

Lead and coordinate internal IT projects by collaborating with business units, IT teams, and vendors to ensure timely delivery and continuous system optimization. Drive process improvements and maintain service quality to support enterprise operations.

Responsibilities

• Coordinate and advance internal IT projects by liaising with business units, IT teams, and external vendors to ensure projects meet planned objectives and timelines
• Manage daily operations and optimize internal enterprise systems through issue tracking, requirement gathering, change management, and service quality enhancement
• Communicate regularly with Finance, HR, Procurement, Legal, and Administration departments to understand needs and facilitate system solution implementations
• Oversee collaboration with external vendors and implementation partners by monitoring delivery, managing service quality, tracking SLAs, and escalating issues as needed
• Establish and improve IT service management processes, including standardized handling of incidents, problems, changes, and upgrades
• Identify project risks, track progress, coordinate issue resolution, and drive cross-departmental collaboration to maintain project and system stability
• Produce detailed project documentation, meeting minutes, status reports, and management materials to enhance transparency and communication
• Participate in internal system governance and process optimization initiatives to improve corporate system operational efficiency
• Support system optimization and process review efforts aligned with business priorities

Preferred competencies and qualifications

• Bachelor's degree or above in Information Technology, Computer Science, Business Management, or a related field
• Proven experience in IT project management within corporate or enterprise environments
• Hands-on experience in IT operations management and continuous service improvement
• Experience collaborating with cross-functional teams to gather requirements and implement system solutions
• Experience managing external vendors and implementation partners, including service quality management and SLA monitoring
• Familiarity with IT service management frameworks and best practices such as ITIL, including incident, problem, change, and escalation processes
• Strong project management skills demonstrated by successful delivery of IT projects
• Ability to produce comprehensive project documentation and presentations for management
• Excellent communication and interpersonal skills to liaise effectively with diverse stakeholders
• Strong organizational and multitasking abilities to manage multiple priorities efficiently
• Analytical mindset focused on continuous improvement and process optimization