IT Project Manager -

Responsibilities:

Critical Systems Operations & Service Continuity

• Own day-to-day operational management of CSP/CPG production systems, including service availability, operational issues, planned maintenance and coordination of recovery actions.

• Coordinate management of incidents, problems, changes and service requests, ensuring issues are assigned, tracked and driven through to closure within stipulated SLAs.

• Manage dependencies and downstream impacts across internet-facing MOM eServices and coordinate stakeholders to mitigate service disruptions.

• Coordinate AWS/GCC hosting and infrastructure matters with relevant technical teams and vendors, including capacity, access, monitoring, networking and infrastructure changes.

• Drive business continuity and operational readiness, with the objective of preventing unplanned downtime outside approved maintenance periods.

Vendor, Contract & Financial Management

• Manage external vendors responsible for application and infrastructure services, including performance, service levels, deliverables, defects, CRs and SRs.

• Challenge and validate vendor proposals, estimates, implementation approaches and deliverables to ensure they are complete, fit for purpose and delivered within agreed scope, quality and timeline.

• Plan and monitor project and operational budgets, expenditure, quotations and service requests identify variances and escalate financial risks early.

• Coordinate contractual governance, service reviews and performance escalations, including follow-up on outstanding vendor commitments and corrective actions.

Security, Audit & Compliance

• Coordinate security, compliance and audit activities affecting CSP/CPG, including evidence collation, response preparation, remediation tracking and closure of findings.

• Ensure identified security vulnerabilities, access-control issues, configuration gaps and other compliance findings are assigned owners, tracked to completion and escalated where required.

• Apply relevant Singapore Government ICT and IM8 requirements in the planning and management of system changes and operational activities.

Project Delivery & Governance

• Develop and maintain project plans, schedules, dependencies, resource plans, risk registers and issue logs for assigned initiatives.

• Lead cross-functional delivery involving application teams, infrastructure/cloud teams, security teams, vendors and business stakeholders.

• Coordinate requirements, UAT, deployment, transition and post-implementation activities, ensuring deliverables meet agreed scope, timeline and quality expectations.

• Prepare project status reports, governance papers, management updates and executive dashboards, highlighting decisions required, key risks, issues and recovery actions.

• Apply appropriate Agile and/or Waterfall practices according to the nature and complexity of the work.

Continuous Improvement & Operational Readiness

• Identify opportunities to improve operational processes, service quality, resilience, monitoring and vendor delivery through data, lessons learnt and analysis of recurring issues.

• Proactively identify risks and dependencies before they affect production services, project milestones or committed deliverables.

• Maintain up-to-date operational documentation, contacts, procedures and escalation arrangements required for effective service management.

Requirements:

Technical & Domain Experience

• Minimum 5 years of IT project management and/or application operations experience, preferably in the Singapore Government/public sector.

• Demonstrated experience managing mission-critical production systems, including operational incidents, changes, service requests, deployments and recovery activities.

• Experience managing internet-facing eServices or similarly business-critical services with multiple upstream/downstream dependencies.

• Practical experience with AWS and/or GCC cloud environments, including coordination of infrastructure, access, networking, monitoring and production changes.

• Working knowledge of Singapore Government ICT policies, IM8 requirements and security/compliance controls, with practical experience coordinating remediation.

• Experience managing IT/security audits and driving findings from identification through remediation and closure.

• Experience with authentication and identity integrations, such as Active Directory, Singpass and/or Corppass.

• Experience with payment gateway or electronic payment integrations, preferably involving banks, payment service providers and payment methods such as GIRO and PayNow.

• Experience coordinating with financial institutions or payment gateway/service providers (e.g. DBS, Stripe or equivalent) is advantageous.

Project, Vendor & Commercial Management

• Proven experience managing the full project lifecycle, including planning, implementation, testing, deployment and transition to operations.

• Demonstrated experience in vendor management, including SLA/KPI tracking, contractual deliverables, CR/SR management, issue escalation and performance governance.

• Proven ability to manage budgets, quotations, resource plans and competing priorities while meeting agreed deliverables.

• Experience coordinating UAT, production deployment, rollback planning and post-implementation verification.

• PMP, CITPM or equivalent recognised project management certification is preferred.

Personal Characteristics & Behavioural Requirements

• Demonstrated ability to work independently with minimal supervision and take end-to-end ownership of assigned responsibilities.

• Proactively investigates unfamiliar issues using available documentation, system information, historical records, vendor/product documentation and other relevant sources before seeking assistance.

• Actively identifies and engages the appropriate stakeholders or subject-matter experts to obtain the information needed to resolve issues, rather than relying solely on readily available answers from the immediate team.

• Expected to formulate preliminary findings, possible causes, options or recommendations when raising an issue, instead of only reporting the problem.

• Takes ownership of commitments and agreed timelines, actively follows up with relevant parties, and drives work through to completion.

• Produces accurate, complete and well-considered work and conducts appropriate self-review before submission.

• Raises delivery risks or potential delays early, together with recovery actions, rather than waiting until the committed deadline is missed.

• Openly acknowledges mistakes or gaps, assesses their impact, takes corrective action and applies lessons learnt to prevent recurrence.

• Able to remain composed and effective when handling production incidents, urgent requests, tight timelines and competing priorities.

• Comfortable working through ambiguity and unfamiliar assignments without requiring step-by-step instructions.

• Able to analyse problems and propose practical and reasonable solutions or options, taking into account feasibility, risk, cost, timeline, operational impact and stakeholder needs, with a clear rationale for the recommended approach.

• Able to articulate issues, risks, recommendations and required actions clearly and concisely to technical and non-technical stakeholders, adapting the level of detail to the audience and ensuring key decisions, responsibilities and follow-up actions are understood.

• Demonstrates strong analytical, problem-solving, stakeholder management, communication and coordination skills.

• Maintains a strong service mindset and commitment to system availability, operational resilience and delivery quality.