IT Project and Change Manager (Sales)

About Pernod Ricard

Pernod Ricard is the world's #1 premium spirits organization, managing a portfolio of 240 premium brands across 160+ countries. With 18,500 professionals in 73 countries, we are Crateurs de convivialit, committed to creating authentic, friendly, and responsible experiences. Sustainability and responsibility are at the heart of everything we do.

About the Tech Team

Our global Tech team operates in an agile, dynamic product organization. We foster innovation, collaboration, and continuous improvement to stay at the forefront of technology advancements. Join us to shape cutting-edge products and enhance efficiency in a global environment.

Role Purpose

The C3 Customer Proximity Specialist ensures demand management, testing, change adoption, and value creation for Customer processes within the APAC region. This role also supports local and legacy applications until migration to the target product landscape.

Key Responsibilities

• Capture Affiliate Needs:

Conduct interviews and surveys to understand affiliate requirements, analyze feedback, and

propose tailored solutions aligned with global product offerings.

• Incident Management:

Act as liaison between business and incident support teams, qualify incidents, and direct them

to appropriate capability teams.

• Stakeholder Management:

Serve as strategic interface between commercial stakeholders and global IT/vendor teams to

alignment.

• Change Management & Rollout:

Prepare change plans, assess local impact, support testing, and perform rollout activities to

drive adoption of global products.

• Value Realization:

Collect and consolidate metrics to report on product value at affiliate level.

• Support Legacy Applications:

Manage existing local tech solutions (e.g., Trade Promotions Management, SFA) until

migration.

Knowledge & Expertise

• Strong understanding of sales processes (on-trade, off-trade).
• Proven experience implementing IT solutions for Commercial functions (preferably in beverage or consumer goods).
• Expertise in change management and adoption tools.
• Experience with Trade Promotions Management, SFA, Distributor Management Systems.
• Familiarity with Salesforce CG Cloud, Accenture Newspage.
• Knowledge of integration technologies (SOAP/REST API/FTP) and ERP integration (JDE/SAP).
• Agile principles and testing/deployment methods.
• Excellent communication, stakeholder management, and project management skills.
• Ability to work autonomously and proactively in a global, cross-functional environment.

Key Attributes

• Collaboration & team spirit
• Attention to detail
• Strong analytical and problem-solving skills
• Proactive and independent approach

Stakeholders

• Internal: Customer Key Users across affiliates, Product Owners
• External: Vendors, distributors, wholesalers, customers