Providetechnical supportforMicrosoft 365(Word, Excel, Outlook, PowerPoint, Teams, OneDrive, etc.) andSharePoint, ensuring all systems are functioning optimally.
Manage and supportMicrosoft 365 Business Premium licenses, ensuring the proper utilization of all features, including security tools and device management solutions.
Offerremote IT supportfor troubleshooting, resolving issues, and assisting team members withMicrosoft 365andSharePoint-related tasks.
Administersecurity featuresofMicrosoft 365(including data loss prevention, conditional access, multi-factor authentication, etc.) and ensure systems are secure.
Support the management ofApple Business Manager (ABM)andMobile Device Management (MDM), includingIntune device managementfor mobile and endpoint devices.
Assist in thedevelopment and management of intranet systemswithinSharePoint.
Workunsupervised, taking initiative in addressing IT needs and providing solutions without requiring constant oversight.
Respond toIT support requestswithquick turnaround times, resolving issues related toMicrosoft 365,SharePoint, and device management.
Lead and executeprojectsthat improve and optimize existing IT systems, with a focus onefficiencyandcontinuous improvements.
Providesufficient evidence of technical expertiseand experience working for Australian IT companies to demonstrate capability in managingMicrosoft 365environments.
Continuously seek opportunities toadd valueto the IT function and improve service delivery
In-depth knowledge of SharePoint experience with setup, management, and troubleshooting within aMicrosoft 365context.
Proven ability tobuild and maintain Intranet systemsusingSharePointwithinMicrosoft 365.
Familiarity withMicrosoft 365 Business Premium licenses, including all aspects of its functionality and security features.
Experience with Apple Business Manager (ABM),Mobile Device Management (MDM), andIntune device management.
Remote support capabilities, able to assist teams and resolve issues from a distance.
Strong ability to workindependentlywith minimal supervision while still achieving targets and objectives.
Exceptional problem-solving skills, with arapid response timeto IT requests.
IT Engineering qualification(e.g., Bachelor's degree in IT Engineering or equivalent).
Proven ability toexecute IT projects, from planning and implementation to ensuring continued efficiency and improvement.
Prior experience working withAustralian IT companiesand a deep understanding of the local IT landscape.
Strong communication skills, both written and verbal, for remote support and interaction with teams.
Desirable Skills:
Certifications inMicrosoft 365orSharePoint(e.g., Microsoft Certified Solutions Associate, Microsoft Certified: Modern Desktop Administrator Associate).
Experience inIT managementand supporting business-critical systems within theMicrosoft 365environment.
Ability totrain and support non-technical usersinMicrosoft 365andSharePointsystems.
