Provide technical support for Microsoft 365 (Word, Excel, Outlook, PowerPoint, Teams, OneDrive, etc.) and SharePoint, ensuring all systems are functioning optimally.
Manage and support Microsoft 365 Business Premium licenses, ensuring the proper utilization of all features, including security tools and device management solutions.
Offer remote IT support for troubleshooting, resolving issues, and assisting team members with Microsoft 365 and SharePoint-related tasks.
Administer security features of Microsoft 365 (including data loss prevention, conditional access, multi-factor authentication, etc.) and ensure systems are secure.
Support the management of Apple Business Manager (ABM) and Mobile Device Management (MDM), including Intune device management for mobile and endpoint devices.
Assist in the development and management of intranet systems within SharePoint.
Work unsupervised, taking initiative in addressing IT needs and providing solutions without requiring constant oversight.
Respond to IT support requests with quick turnaround times, resolving issues related to Microsoft 365, SharePoint, and device management.
Lead and execute projects that improve and optimize existing IT systems, with a focus on efficiency and continuous improvements.
Provide sufficient evidence of technical expertise and experience working for Australian IT companies to demonstrate capability in managing Microsoft 365 environments.
Continuously seek opportunities to add value to the IT function and improve service delivery
Key Requirements:
Extensive experience in Microsoft 365 Suite (Word, Excel, Outlook, PowerPoint, Teams, OneDrive, etc.).
In-depth knowledge of SharePoint – experience with setup, management, and troubleshooting within a Microsoft 365 context.
Proven ability to build and maintain Intranet systems using SharePoint within Microsoft 365.
Familiarity with Microsoft 365 Business Premium licenses, including all aspects of its functionality and security features.
Experience with Apple Business Manager (ABM), Mobile Device Management (MDM), and Intune device management.
Remote support capabilities, able to assist teams and resolve issues from a distance.
Strong ability to work independently with minimal supervision while still achieving targets and objectives.
Exceptional problem-solving skills, with a rapid response time to IT requests.
IT Engineering qualification (e.g., Bachelor's degree in IT Engineering or equivalent).
Proven ability to execute IT projects, from planning and implementation to ensuring continued efficiency and improvement.
Prior experience working with Australian IT companies and a deep understanding of the local IT landscape.
Strong communication skills, both written and verbal, for remote support and interaction with teams.
Desirable Skills:
Certifications in Microsoft 365 or SharePoint (e.g., Microsoft Certified Solutions Associate, Microsoft Certified: Modern Desktop Administrator Associate).
Experience in IT management and supporting business-critical systems within the Microsoft 365 environment.
Ability to train and support non-technical users in Microsoft 365 and SharePoint systems.
Familiarity with cloud technologies and integrations within Microsoft 365.
