Job Description
- Lead the end-to-end product management of GenAI Chatbot and Innovation initiatives, including strategy, planning, and execution
- Manage feature prioritisation discussions with stakeholders across the organization
- Translate business and clinical needs into product requirements, user stories, and functional specifications
- Validate requirements by working closely with design, engineering, and clinical stakeholders, ensuring alignment with healthcare regulations and user needs
- Oversee the development of appropriate use cases to inform and validate requirements, with a focus on usability, safety, and efficiency
- Develop requirements traceability and monitor fulfilment of agreed requirements
- Collaborate with cross-functional teams (engineering, design, policy, operations) to deliver enhancements and innovative solutions
- Support preparation of business cases, funding papers, and process models to enable product roll-out
- Monitor product adoption, user feedback, and innovation opportunities, making recommendations for future improvements
- Act as a key liaison for national-level discussions on digital innovation, ensuring GenAI Chatbot and related products evolve with emerging needs and technologies
Requirements
- Bachelor's Degree in Computer Science, Information Technology, Informatics, Business, Healthcare Management, or related discipline
- At least 8 to 12 years of experience in product management or solution delivery, preferably in healthcare IT, digital health, or large-scale information systems
- Proven track record in managing user-centric digital products, including chatbot or AI-enabled platforms, from conception to deployment
- Strong ability to translate strategic direction and clinical needs into clear product roadmaps and deliverables
- Excellent communication, stakeholder management, and interpersonal skills, with the ability to engage diverse groups such as clinicians, policymakers, and engineers
- Self-motivated, driven, and able to multi-task in complex environment
- Experience in managing innovative solutions or emerging technologies within healthcare settings is an advantage
- Relevant certifications in Product Management, Agile methodologies, or ITIL Service Management will be an added advantage
Morgan McKinley Pte Ltd
Syairah Banu
EA Licence No: 11C5502
EA Registration No. R21100522
