JOB OVERVIEW:
Maintain and ensure the smooth operation of all IT equipment in the office, including hardware, software, networks, and systems, adhering to core principles of customer satisfaction, initiative, teamwork & collaboration, continuous learning & growth, and compliance with established policies.
DUTIES AND RESPONSIBILITIES:
- Provide technical solutions to resolve user issues effectively and comprehensively, minimizing recurrence and maximizing user productivity.
- Oversees IT equipment including laptops, audio/visual equipment and mobiles, encompassing hardware, patching, and compliance.
- Proactively prevent planned and unplanned outages to minimize system disruptions.
- Contribute to a modern and reliable technical environment by identifying outdated technologies for timely upgrades or replacements.
- General AV and IT Equipment support to departments for events
- Contribute to the cloud first strategy by improving the use and understanding of Google Workspace (GWS) and related applications to increase user adoption.
- Assist in providing IT support to internal departments, including obtaining quotes, preparing onboarding materials, and configuring software and hardware.
- Collaborate with the Groupware, Infrastructure and Security teams and other internal teams to test, troubleshoot and resolve issues.
QUALIFICATIONS AND EXPERIENCES:
- Diploma or degree in Information Technology, Computer Science, or a related field.
- 1 - 2 years of proven experience in a technical support or IT operations role.
- Strong technical and troubleshooting skills to solve day-to-day problems.
- Proficiency in gathering and analyzing information.
- Working knowledge and expertise with a variety of software, hardware, and applications.
- Willingness to solve complicated problems and see projects through to completion.
- Analytical skills to study problems and records and identify solutions.
- Team-oriented attitude to help other colleagues and departments with technical problems.
- Strong interpersonal communication and relationship-building skills.
