IT Operations Manager

Responsibilities:

1. Provide engineering services (e.g., installations, upgrades, evaluations, remediation) to customers on a variety of network security products including firewalls, VPNs, SD-WANs, authentication, intrusion detection, PKI, anti-virus, load-balancing, data leak prevention, security information, and event management, wireless networking, and web filtering.
2. Assess and design network and cloud architectures to provide security recommendations to clients.
3. When requested by the sales team, provide pre-sales guidance as a security engineer both directly with clients and at conferences and other educational and marketing events.
4. Create appropriate technical documents for clients including, but not limited to, Statements of Work, Project Completion Documents, and Technical Bulletins.
5. Manage a Maintenance team on their daily work.
6. Support Project troubleshooting and resolution to production issues.
7. Prepare monthly incidents reports to Internal and External Project Team.

Requirements:

1. Minimally 2+ years of industry security experience.
2. Diploma and above or/with additional 5 years of industry experience.
3. Experience with TCP/IP networking and troubleshooting.
4. In-depth knowledge of networking and security systems including routers, switches, firewalls, IDS/IPS, authentication systems, anti-virus, content filtering, log management, etc.
5. Experience with one of the following vendor product sets: Check Point, Juniper, Fortinet, Palo Alto.
6. Experience in both Microsoft & Unix operating systems.
7. Experience on design, implementation and support on vSphere, Hyper-V include virtual network and storage.
8. Experience on the SAN switch, SAN Storage configuration and troubleshooting.
9. Experience with deploying/administering servers or architecting in AWS, Azure, or GCP.
10. Experience on security enhancement and familiar with CIS, ISO270001 or Microsoft Security baseline benchmark will be of advantage
11. Excellent written and verbal skills with public speaking and presentation ability.