Budget: SGD 96,000 base per annum + AWS + Variable bonus 3-6 months
Key Responsibilities
- Oversee the delivery and continuous improvement of corporate IT services, including hardware, software, infrastructure, and user support.
- Manage IT operations such as asset tracking, onboarding/offboarding, service support, and procurement.
- Lead and develop internal and external IT teams, ensuring clear performance expectations and development.
- Establish and enforce IT policies, procedures, and security measures to ensure compliance, integrity, and service continuity.
- Ensure infrastructure stability, performance, and security across systems, networks, and applications.
- Monitor system performance, troubleshoot issues, and implement timely resolutions.
- Manage IT budgets, vendor contracts, and service agreements to support operational efficiency.
- Drive adoption of ITSM processes (e.g., Incident, Problem, Change Management).
- Lead disaster recovery and business continuity planning efforts.
- Support audits and ensure adherence to IT governance and compliance requirements.
- Stay current on emerging technologies and industry best practices to inform strategy and improvements.
- Collaborate with cross-functional teams to define technical requirements and deliver IT projects.
Requirements
- Bachelor's Degree in a relevant field.
- 4-8 yearsof experience inIT operations, including at least2 years in a managerial capacity.
- Demonstrated success managing both internal and external IT teams.
- Experience in IT service delivery, process management, or service management frameworks.
- Strong understanding of IT service infrastructure and operational best practices.
- Excellent interpersonal and stakeholder engagementskills, with a service-oriented mindset.
- Strongcritical thinking, decision-making, andcommunicationskills.
- Adaptable, resourceful, and capable of operating effectively in ambiguous environments.
- Effective task and resource management abilities.
- Proven ability to handle multiple workstreams and meet deadlines reliably.
- Organized and flexible, with the capacity to manage shifting priorities.
- Proficiency in Microsoft Office and modern collaboration/planning tools.
