We are looking for an IT Support Engineer to provide end-user and workplace technology support in a dynamic enterprise environment. The successful candidate will be responsible for device lifecycle management, user support, Microsoft 365 administration, and endpoint management activities.
Key Responsibilities
- Provide onsite and remote technical support for desktops, laptops, mobile devices, and peripherals.
- Support Microsoft 365, Active Directory/Entra ID, user account administration, and access management.
- Perform device provisioning, software installation, troubleshooting, and OS deployments.
- Support endpoint management solutions such as Intune and Autopilot.
- Manage onboarding, offboarding, and IT asset lifecycle processes.
- Troubleshoot hardware, software, network, and connectivity issues.
- Support meeting room and collaboration technologies.
- Maintain documentation, asset records, and knowledge base articles.
- Coordinate with vendors and internal stakeholders to resolve technical issues.
Requirements
- Diploma or Degree in Information Technology or related discipline.
- Minimum 5 years of experience in IT Support, EUC Support, Desktop Support, or Infrastructure Support.
- Hands-on experience with Microsoft 365, Windows 10/11, Active Directory, and endpoint support.
- Experience with Intune, Autopilot, Entra ID, or MDM solutions is highly preferred.
- Strong troubleshooting and customer service skills.
- Familiarity with ServiceNow or other ITSM tools is advantageous.
Preferred Skills
- Microsoft Intune
- Microsoft 365 Administration
- Entra ID / Active Directory
- PowerShell
- Windows Server fundamentals
- ITIL Foundation
