IT Operations Engineer

About Advance Intelligence Group

Headquartered in Singapore, Advance Intelligence Group a Series D-backed Tech Unicorn valued at US$2 billion, and also one of the largest independent technology startups based in Singapore. Founded in 2016, the Group has over 2000+ employees and has presence across South and Southeast Asia, Latin America and Greater China serving 700+ enterprise clients, 150,000+ merchants and 30 million+ consumers. The Group is backed by top tier investors SoftBank Vision Fund 2, Warburg Pincus, Northstar, Vision Plus Capital, Gaorong Capital, Pavilion Capital, GSR Ventures and Singapore-based global investor EDBI. We are also ranked among LinkedIn's Top 15 Startups in Singapore in 2022 - the third year in a row we've been on the list.

We serve enterprises, consumers and merchants through our key Business Units:

• ADVANCE.AI is a leading big data and AI company providing digital transformation, fraud prevention and process automation solutions for enterprise clients in banking, fintech, retail and e-commerce.
• Atome Financial offers consumers greater financial access through technology with its suite of products including Atome, a leading buy now pay later brand, and digital lending services such as Kredit Pintar in Indonesia.
• Ginee is a leading e-commerce merchant services technology platform serving numerous markets in Southeast Asia; providing comprehensive digital solutions for e-commerce, retail, brand and enterprise customers.
  
  

We are united by a shared vision and purpose: to Advance with Intelligence for a Better Life--for our customers, colleagues and communities.

Our culture is built on values that are core to who we are and what we stand for:

• We foster an INNOVATION mindset
• We achieve results with EFFICIENCY and excellence
• We take pride in the QUALITY of our work
• We uphold INTEGRITY in all we do
• We embrace COLLABORATION to work across business lines and borders
  
  

About The Role

We are looking for a proactive IT Operations Engineer to keep our workplace running smoothly, our tools sharp, and our spend smart. This role operates with minimal supervision across the moving parts of modern IT — networks, licenses, vendors, and projects — and is expected to take full ownership of every ticket, project, and contract from scoping through completion.

Key Responsibilities

• Scope, execute, and ship ad-hoc IT initiatives end-to-end, from office moves to SaaS rollouts.
• Manage hardware/software procurement and recurring payments, tracking subscriptions and keeping IT spend transparent and optimized.
• Control SaaS license allocation — assign seats, audit usage, eliminate shadow IT, and renew IT contracts.
• Maintain office network health and security, including firewalls, switches, Wi-Fi APs, and VPNs.
• Manage vendor relationships — negotiate contracts, hold partners accountable to SLAs, and build relationships that scale.
• Resolve technical issues across Windows, macOS, SaaS platforms, and IoT networks.
• Leverage AI and scripts creatively to automate complex administration tasks and optimize system efficiency.
• Coordinate cross-functionally and cross-regionally via Lark and direct communication to align operations.
  
  

Requirements

• Strong ownership mindset — treats every project, ticket, and contract as theirs to drive to completion.
• Proactive by nature — spots problems before users do, surfaces risks early, and proposes solutions rather than waiting for direction.
• Proven reliability — commitments ship, and stakeholders can count on follow-through without needing to check in.
• Self-directed — thrives with minimal supervision, prioritizes, and knows when to ask versus when to act.
• Good understanding of core networking concepts and troubleshooting steps (TCP/IP, DNS, VLANs, VPNs, etc.).
• Working knowledge of SSO, MFA, and SaaS admin tools (M365, Lark, Zoom, Claude, etc.).
• Good security awareness — MDM, endpoint protection, patching, password hardening, etc.
• Clear communicator across chat, ticket, and video channels, with strong follow-through to close the loop.