IT Operation Support Engineer

Key Responsibilities

ICT Operations & Service Request Management

• Raise, track, and manage ICT service requests, incidents, and operational support activities.

• Coordinate with GovTech, managed service providers, and vendors to fulfil requests within agreed SLAs.

• Review and validate service request submissions, approvals, and fulfilment evidence.

• Monitor request backlog, follow up on outstanding requests, and escalate service delivery issues where necessary.

• Maintain accurate records and audit trails for operational activities.

IT Administration & User Support

• Administer Microsoft 365 services, including Exchange Online, Teams, SharePoint Online, OneDrive, Entra ID, and Intune.

• Support user onboarding, offboarding, and access management processes.

• Manage user accounts, shared mailboxes, distribution lists, licences, and security groups.

• Coordinate endpoint provisioning, software installation, and workplace technology support.