IT Operation & Business analyst

We are seeking an IT-savvy professional to support the day-to-day operations and continuous improvement of existing digital systems. This role involves managing assigned workstreams, working directly with stakeholders and vendors, and delivering small to medium initiatives end-to-end.

Our client is a leading organisation operating at enterprise scale, known for delivering high-impact services supported by robust digital and IT systems. Working in a dynamic and fast-paced environment, the organisation continuously invests in technology to enhance operations, user experience, and business performance.

Employees have the opportunity to be part of meaningful, large-scale digital initiatives, collaborate with diverse stakeholders, and work within a professional environment that values innovation, accountability, and continuous improvement. A competitive benefits package and a strong organisational culture further support employee growth and engagement.

• Support day-to-day operations of enterprise digital and IT systems, including issue tracking, follow-ups, and resolution.

• Manage assigned projects and change requests from requirements through delivery, including tracking timelines, actions, and dependencies.

• Engage business users to gather and document functional requirements and translate them into clear specifications for IT teams or external vendors.

• Coordinate with external vendors across the delivery lifecycle, including development, user acceptance testing (UAT), deployment, issue resolution, and escalation.

• Support UAT planning and execution and coordinate rollout activities.

• Maintain project documentation, meeting notes, status updates, and reports.

• Support procurement activities, including quotations, vendor coordination, and contract administration.

• Organise and support project meetings, training sessions, and workshops, including preparation of presentation materials where required.

• Provide after-hours system support when required, based on operational needs.

• Diploma or degree in Information Systems, Business IT, or a related discipline.

• Experience in IT business analysis, IT operations, or digital project delivery.

• Ability to work independently and manage multiple priorities.

• Experience working with CRM or enterprise digital platforms; Salesforce experience is an advantage.

• Ability to work effectively with business users, internal teams, and external vendors.

• Strong communication, organisational, and follow-through skills.

Marcus Wong
Direct Line: 80150745
EA License No: 91C2918
Personnel Registration Number: R23114184