Job Description:
WSP is committed to delivering high-quality IT support through remote help desk, self-service tools, and on-site specialists. As an IT On-Site Support Specialist, your main role is to handle IT issues that require physical presence at the company office. This position is ideal for someone who enjoys being hands-on, working directly with users, and staying active in a fast-paced environment.
Main Responsibilities:
- Provide IT support at your main office and provide remote support when necessary.
- Escalate complex issues to specialized support teams when needed.
- Fulfill standard requests, including PC builds, new user configuration, and software installations.
- Help maintain shared IT services like printers, Wi-Fi, and AV equipment.
- Keep accurate IT asset records.
- Assist with system performance testing and documentation.
- Conduct IT onboarding sessions for new employees and train users on IT best practices and tools.
- Keep the agile office IT equipment and stockroom organized.
Required Experience:
- Strong customer service mindset.
- Passion for technology and problem-solving.
- Clear communication skills (spoken and written).
- 2-5 years of experience in Level 2 IT support.
Education & Skills:
- Degree or certification in computer science or related field.
- Proficient in Microsoft Office 365 and common office software.
- Familiarity with IT Service Ticketing System and ITIL processes.
