IT Officer

The IT Officer provides hands-on technical support and system administration across IT operations, Microsoft 365, network infrastructure, cybersecurity, and IT asset management. The role involves diagnosing and resolving hardware, software, connectivity, and user-access issues administering user accounts and permissions monitoring network and server infrastructure supporting ISO 27001 compliance and coordinating with regional IT teams and vendors on infrastructure upgrades and digitalisation initiatives.

Key responsibilities

• Provide hands-on support for desktops, laptops, printers, Windows operating systems, and business applications

• Diagnose and resolve hardware, software, user-access, and connectivity issues prioritise support requests to minimise disruption

• Prepare IT equipment and accounts for employee onboarding and offboarding

• Administer Microsoft 365 user accounts, email, licences, and access permissions

• Manage Active Directory user accounts, groups, and shared-folder permissions

• Monitor local network switches, wireless access points, servers, and related infrastructure

• Troubleshoot LAN, Wi-Fi, internet, TCP/IP, DNS, and DHCP issues using appropriate diagnostic tools

• Support information security policies, endpoint protection, operating system updates, and security patching

• Maintain ISO 27001 documentation, risk assessment records, audit evidence, and corrective-action follow-up

• Maintain accurate IT hardware, software, licence, warranty, and inventory records

About you

• Diploma/A levels or relevant qualifications

• 3 years relevant working experience

• Strong hands-on knowledge of Windows operating systems, computer hardware, and IT troubleshooting

• Good understanding of Microsoft 365 administration and Active Directory

• Knowledge of TCP/IP, DNS, DHCP, LAN, Wi-Fi, and basic network diagnostics

• Due to quota limitations, this position is open to Singapore Citizens and Permanent Residents only

• Familiarity with servers, backup solutions, UPS equipment, and IT infrastructure

• Understanding of cybersecurity, endpoint protection, access controls, and patch management

• Good analytical, problem-solving, communication, and coordination skills

• We are looking for candidates proficient in Mandarin, as the role requires communication with our Chinese counterparts overseas and handling documents, contracts, and regulations that are available only in Mandarin.

• Able to work independently, prioritise tasks, and collaborate with regional teams and vendors

• Knowledge of ISO 27001 or information security management practices is an advantage