We are seeking a hands-on, technically strong IT professional to take full ownership of our law firm's technology environment. This role goes far beyond day to day support - you will be responsible for the entire IT function, including infrastructure, cybersecurity, operations, system improvements, and driving technology innovation across the firm.
The ideal candidate is proactive, accountable, and capable of both strategic thinking and deep technical execution, ensuring our systems are reliable, secure, and continuously improving to support a modern, high performance legal practice.
Key Responsibilities
1. End-to-End Ownership of IT
- Take full responsibility for the firm's IT infrastructure, systems, and network environment.
- Act as the primary technical owner and handle complex/Level 3 technical issues directly.
- Maintain clear documentation, system architecture, and operational discipline.
- Manage and coordinate external vendors as needed.
2. Hands-On Technical Support & Operations
- Provide support across hardware, software, networks, and day to day user issues.
- Manage and maintain core systems, including:
- Document Management Systems (DMS)
- Practice management and billing tools
- Microsoft 365 and collaboration platforms
- Litigation and legal tech systems
- Handle IT onboarding/offboarding, device provisioning, and access control.
- Oversee IT inventory, asset tracking, and the full equipment lifecycle.
3. Cybersecurity & Data Protection
- Own and strengthen the firm's overall cybersecurity posture.
- Implement and maintain:
- Endpoint protection
- Access and identity management
- Backup and recovery systems
- Conduct regular vulnerability reviews and risk assessments.
- Ensure all systems meet confidentiality and data protection standards required in legal practice.
4. Systems Improvement, Automation & AI Integration
- Identify and drive continuous improvement initiatives across IT operations.
- Implement workflow automation, system integrations, and digital process enhancements.
- Introduce and support practical, business ready AI tools where appropriate.
- Reduce manual work and improve operational visibility, efficiency, and user experience.
5. Proactive IT Strategy & Roadmap Planning
- Identify gaps, inefficiencies, and risks, and implement solutions proactively.
What You Bring
- Diploma or Degree in Information Technology, Computer Science, or related field.
- 2-8+ years of relevant IT experience (role seniority will match experience).
- Strong hands-on skills in:
- Windows environments
- Microsoft 365 administration
- Networking and infrastructure
- System administration and troubleshooting (Level 3 capability is advantageous)
- Experience with DMS, practice management systems, or legal tech is a bonus.
- Familiarity with cybersecurity fundamentals
- Ability to work independently, manage multiple priorities, and communicate clearly with non technical users.
- High accountability, strong curiosity, and a proactive mindset.
