IT jobs

Consultant, System Support

Microsoft Windows

AWS

Responsibilities:

• Configure and maintain SharePoint On-premises environments.
• Manage user access, permissions, and security settings
• Provide technical support and troubleshooting for SharePoint related issues
• Perform regular system maintenance, updates or patching, SSL renewal and backups
• Create and maintain SharePoint operation documentation
• Monitor system performance and implement improvements
• Support services and migration requests for Applications

Required Qualifications:

• Bachelor's degree in computer science, Information Technology, or related field
• Minimum 3 to 5 years of experience in SharePoint administration and maintenance
• Strong knowledge of SharePoint Server and Office online
• Proficiency in PowerShell scripting
• Understanding of information architecture and content management
• Knowledge of SharePoint security and compliance features
• Experience with SharePoint migration and upgrade processes

Systems Engineer

• Windows Server 2019 / 2022

• Responsible for planing, designing, installing, testing & implementingsystems in accordance to specifications & service level. Where relevant, perform the necessary system programming & configuration.

1) Plan, design, install, test & implement systems in accordance to specifications & service level. Where relevant, perform the necessary system programming & configuration.

2) Manage systems changes through established change request process & provide status reports to the relevant parties.

3) Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.

4) Conduct root cause analysis & implement pro-active measures. Monitor effectiveness of implemented measures.

5) Monitor & measure the performance & availability of systems proactively; implement corrective actions identified to improve performance & availability.

6) Monitor the agreed service level (.e.g. service request, system availability),document & maintain the configuration of the systems; provide regular reporting to relevant parties.

7) Plan & implement service continuity measures, i.e., backup/restore procedures & disaster recovery plan, to ensure continuous operation of the business.

8) Provide systems related technical advice to customers or project team.

9) Ensure the management of ICT systems adhere to established ISO20000 and ISO27001 processes/ procedures, ITIL best practices and methodologies where applicable. (check with t)he rest of eng.

10) Manage budget, resources and schedule for system implementation /operation activities

11) Established facility management standards/best practices to ensure operation consistency across project/facility management teams

Infrastructure Engineer

Firewall Administration and Operation

Cisco Switching and Routing

- Lead in network related hardware/software/firmware incident management.

- Maintain all the relevant network records and update all the documentations timely

- Maintain Standard Operating Procedure, together with the customer to ensure the processes are in line and up to date as necessary.

- Perform daily system checks and monitoring and to highlight if any abnormalities are found

- Ensure that network related equipment backups are running

- Familiar with CISCO switches, load balancers and routers.

- Gather business and/or application requirements on the infrastructure to plan, design, install, test & implement systems in accordance with the specifications & service level.

- Aligned or enhanced ITSM/ITIL methodologies in daily operations e.g. Change, Incident, problem, release management & CMDB.

- Monitor & measure the performance & availability of systems proactively; implement corrective actions identified to improve performance & service level availability.

- Respond promptly to incident, root cause analysis & provide temporary and/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.

- Implement service continuity measures, i.e., backup/restore procedures & disaster recovery plan, to ensure continuous operation of the business.

- Create and maintain comprehensive documentation for all implemented networks.

- Assist in preparation of proposals and solution presentations.

- lead a team of network engineers.

- Evaluates internal & external business environment to develop long-term strategy for the unit/organization

- Attain key certifications for partnership with key vendors.

Cloud Engineer

AWS EC2 / Lambda / Storage Gateway / S3 / Glacier / EBS

IAM, Redhat Linux(On Cloud), Windows Server 2019 (On Cloud), Azure Active Directory, AWS Application and Network Load Balancer

1. Install and configure software and hardware

2. Manage servers and other related technology tools

3. Set up accounts and servers

4. Monitor performance and maintain systems according to requirements

5. Work with users and vendors to take timely and appropriate steps to resolve and troubleshoot issues impacting service levels and conduct root cause analysis

6. Ensure security through access controls, backups and hosts firewalls

7. Ensure patching is done monthly and systems are upgraded with new releases and models

8. Ensure systems always comply with security policies, including vulnerability assessment, patching, and hardening.

9. Respond promptly to Incidents and SRs

10. Generate and Review Accounts monthly or as per required

11. Researching and recommending new approaches to improve the computer system.

12. Providing technical support when requested within and after office hours

13. Develop expertise to train staff on new technologies

14. Build an internal technical documentation, manuals and IT policies

Possess the relevant qualifications and/or be proficient in the following areas:

- Minimally Five (5) years hands-on experience in administration of On-Premise Servers and Cloud Operations (AWS and Azure).

- Working experience with IAM, ECS and EKS in AWS/Azure

- Working experience with Route Tables, NACL, Security Groups, NSG

- With DevOps experience e.g. CI/CD pipeline building and management

- Very good working experience with Terraform using Ship/Hats

- Good working experience with Linux and Windows platform

- Good working experience with Microsoft Hyper-V, VMWare ESXi's & vCenter, Nutanix, Azure and AWS experience

- Very proficient with Windows Operating Systems 2012/2016/2019/2022 Server

- Very proficient in Active Directory, DHCP, DNS, Group Policy, IIS, SCCM, WSUS, Windows Cluster

- Preferably experience in Commvault/Netbackup Veritas Backup Products

- Preferably experience in TrendMicro/Symantec Anti-virus products

- Exposure with cloud automation tools such as Terraform, Chef etc

- Knowledge with storage products is an advantage

- Resourcefulness and problem-solving aptitude

- Proficient in coordinating and communicating customer requirements

- Proficient in Windows scripting, powershell or any other scripting language

- Able to handle demanding service response and recovery turnaround

- Able to manage daily support tasks to meet stringent SLA requirements

- Excellent scheduling and multitasking skills

- Meticulous and process-oriented

- Good communication skills English (written, spoken)

- Good analytical skills with ability to work with others to resolve problems.

- Good organization skills, with ability to properly document and track information.

- Good understanding with Application tiers, IIS, Databases

- Good understanding with Change Management processes

- Having experience in WOG environment is a plus

- Regular 8x5 support (shift rotation but no graveyard), required to be on standby for 7x24 support. Expected to work during off-peak hours on system activities

- Basic understanding of Linux OS and willing to be cross trained in Linux/Unix environment

- Basic Networking knowledge is a plus

- Preferably certified in RHEL, Microsoft Certified Systems Engineer (MCSE), Microsoft Certified Systems Administrator (MCSA), ITIL or equivalent.

- AWS SysOps Certified or Azure Administrator Certified is a must