ABOUT TOLARAM
Tolaram is a Singapore enterprise focused on investing in emerging market opportunities that propel growth and elevate communities. Since 1948, we have grown into a conglomerate that spans Asia, Africa, Europe. We build trusted brands in consumer goods, fintech, infrastructure and industrials. Our global partners include Indofood, Arla, Kellanova, Colgate-Palmolive and Diageo.
We are committed to responsible stewardship and seamlessly integrate with local communities wherever we operate. Our stakeholders share a vision of building a business that continuously extends its reach while positively impacting those around us. Tolaram celebrated its 75th year in 2023.
Job Responsibilities:
1. Desktop & End-User Support
- Perform End User Support - Client Management
- Perform troubleshooting for client platform related problems.
- Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated.
- Provide timely status updates to relevant parties.
- Perform service request related to client platforms.
- Perform follow-up with vendor on replacement of hardware.
- Perform asset management & update asset records.
- Perform user account management (eg. Create password, reset & delete)
- Perform local server administration to facilitate software distribution & patch management service.
- Manage client platform implementation / upgrade project.
- Ensure deliverables meet service level requirement.
- Propose and implement action plan when required.
- Established facility management standards/best practices to ensure operation consistency across project / facility management teams.
- Provide support for meeting room video conferencing systems (Zoom / Microsoft Teams / Webex).
- Assist users with meeting setup, audio/video troubleshooting, and screen sharing issues.
- Ensure meeting room equipment (camera, microphone, display) is functioning properly.
- Submit progress reports
2. Network & Internet Troubleshooting
- Assist in troubleshooting internet connectivity issues (LAN/WiFi).
- Support basic network tasks such as IP configuration, DNS issues, and connectivity checks.
Skills and Attributes:
- Candidate with minimum Higher Nitec, Diploma Certification in Computer/Electronic Engineering or equivalent discipline
- Preferably with 1 or more years related experience in Technology Administration. Some network knowledge will be an advantage
- Computer literacy in MS Office
- Proficiency in Technology will be added advantage
- Independent, resourceful, result-oriented individuals with a can-do attitude
Preferred Skills / Learning Opportunities:
- Basic knowledge of Windows OS, networking, and hardware troubleshooting.
- Exposure to Microsoft 365 / Active Directory is an advantage.
- Good communication and problem-solving skills.
- Opportunity to gain experience in enterprise IT environment.
To apply, please write to [Confidential Information] with the subject Application for IT Intern 2026. Shortlisted candidates will be contacted with the next steps.
