Job Description

This is a 6-month contract period that will provide you with the valuable exposure to add to your experience an excellent opportunity for someone looking to launch their career in the IT industry and gain practical, hands-on experience in a dynamic and growing organisation.

Key responsibilities

Provide technical support to clients for PC leasing issues, including installation, configuration, and maintenance of desktop, laptops, monitors and printers.
Assist in managing the PC leasing process, from order intake to delivery, ensuring all transactions are handled accurately and efficiently.
Diagnose, troubleshoot, and resolve technical issues related to leased PCs. This may include hardware or software problems, network connectivity issues, or system performance concerns.
Configure, set up, and customize leased PCs according to client specifications and requirements.
Ensure all leased PCs are up-to-date with the latest software updates, security patches, and system maintenance tasks.
Maintain accurate records of all PC leasing activities, including client interactions, technical support provided, system configurations, and maintenance records.
Communicate effectively with clients, internal teams, and management to ensure clear understanding of client needs, technical issues, and resolution status.
Provide training to clients or internal staff on the basic use and maintenance of leased PCs, as required.
Ensure all technical support provided adheres to quality standards and client satisfaction levels.

About you

Currently enrolled in, or recently graduated with a diploma or degree in Computer Science, Electronics Engineering, or a related field is preferred.
Strong interest in PC leasing or IT support.
Experience with PC hardware, software, and networking is essential.
Proficient in PC hardware and software, networking, and troubleshooting.
Familiarity with operating systems (Windows, macOS, Linux), and IT support tools is a must.
Excellent written and verbal communication skills in English, with the ability to interact professionally with users and stakeholders.
Ability to explain complex technical issues in a simple, understandable manner to clients.
Strong analytical and problem-solving skills to diagnose and resolve technical issues efficiently.
Ability to provide outstanding customer service, demonstrating patience, empathy, and professionalism.
Ability to manage multiple tasks simultaneously, prioritize work effectively, and meet tight deadlines.