Infrastructure Operations & Service Stability
- Support day-to-day operations across corporate infrastructure platforms including:
- Network (LAN/WAN/Wi-Fi), Internet connectivity, segmentation
- Servers/virtualization (on-premise and cloud)
- Identity & access (AD/Entra ID), DNS/DHCP
- Email & collaboration platforms (Microsoft 365)
- Backup, recovery, storage and monitoring
- Troubleshoot and resolve escalated infrastructure incidents with internal teams and vendors.
- Perform system health checks and service reviews, driving continuous reliability improvements.
- Maintain operational documentation such as runbooks, escalation procedures, and system references.
Cybersecurity, Governance & Resilience
- Support infrastructure security controls including: endpoint posture, firewall/access controls, vulnerability remediation, security logging/monitoring, and privileged access practices.
- Contribute to patching, access reviews, change governance, and post-incident corrective actions.
- Support backup operations, recovery testing, and disaster recovery readiness.
Vendor / MSP Oversight & Project Support
- Coordinate with vendors and managed service providers (MSPs) to ensure quality delivery and timely follow-ups.
- Support technical inputs for procurement, evaluation, and service acceptance activities.
- Assist infrastructure solutioning and delivery support for corporate enhancements and technology refresh projects.
