- Provide operational support to internal/external customers, ensuring SLA and contract compliance.
- Monitor, maintain, and ensure proper functioning of systems and products.
- Act as the Single Point of Contact (SPOC) for customers, coordinating fault resolution.
- Manage incidents and problems, escalating when necessary for timely resolution.
- Handle hardware replacements and manage spare inventory as per policy.
- Uphold quality standards across the team, offering guidance and direct support.
- Proactively detect and resolve infrastructure and service-related issues.
- Assist senior staff with task coordination, reporting, and day-to-day operations.
- Follow best practices for installations, preventive maintenance, and change management.
- Provide 24/7 support when needed, including on-call standby for escalations.
Qualifications:
- Diploma/Bachelor's in Computer Science, Electronics, or Telecom with Unix/Linux, VMware, and ITIL v3 certifications.
- Strong knowledge of RHEL 7/8, Windows Server 2016/2019, and high availability configurations.
- Experience with enterprise hardware like HP DL360 and Dell R430/730 servers.
- Skilled in virtualization technologies including ESXi, vSphere, vCenter, and SRM.
- Proficient with IBM MQ, Apache Web Server, and Apache Tomcat.
- Hands-on with security and networking tools: Palo Alto, Checkpoint, HSM, McAfee, Nessus, ClearPass.
- Knowledge of monitoring tools and system utilities: Nagios, RedHat Satellite, DNS, NTP, Syslog.
- Experience with storage and backup systems: EMC Unity, Data Domain, Veritas, Networker.
- Proficient in scripting (Perl, Bash, Python) and Java debugging.
- Strong ITIL service management background with focus on incidents, changes, and customer support.
We regret that only shortlisted candidates will be notified.
GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Tang Lee Ling | Registration No: R1106845
By submitting your application for this position, you consent to the collection, use, and disclosure of your personal data by GMP Recruitment Services (S) Pte Ltd and its recruitment partners, including Employment and Employability Institute Pte Ltd, for the purpose of i) employment facilitation and ii) data and statistical analysis. You may find out more information on the PDPA policies at GMP Recruitment Services (S) Pte Ltd's website and [https://www.e2i.com.sg/pdpa/].
