Senior / Desktop Engineer (End-user)
- Installation, support and troubleshooting of software, hardware, and peripheral device
- Setting up new workstations, installing and configuring software and hardware, and managing user accounts
- Monitoring. Troubleshoot. Windows Laptop/Printer
- Responsible for troubleshooting in Operating system
- Managing and updating Windows patches for Desktops and Laptops.
- Ensuring proper network connectivity for all workstations and troubleshooting network issues.
- Desktop Support through remote access
- Coordination with clients and customer regarding their problems
- Any other ad-hoc duties assigned / required
System Engineer
- Support IT Infrastructure on Systems & virtualization infrastructure.
- Knowledge and experience in operations of virtual technologies such as VMWare
- Windows Server OS administration and support
- Server administration such as Active Directory, DNS, Databases, IIS security configuration and patching, and Backup/Restore
- Troubleshooting of VMWare, MS Windows technologies, AD, clustering and MS NLB (Network Load Balancing) especially troubleshooting.
- Experience or working knowledge of Disaster Recovery technologies helpful
Cloud Engineer (AWS / Azure)
- Support cloud infrastructure solutions.
- Support of Cloud infrastructure set up & implementation projects.
- Specialize in the best practice design, operations, and support of private/public/hybrid cloud infrastructure including Network, Storage, Compute and Security.
- Provide detailed designs on the IT projects assigned ensuring right architecture and functionality.
- Support new technology implementation.
- Handle project implementation from start to end.
- Aid with technical issues.
Senior / DevOps Engineer
- Install and configure software and hardware
- Manage servers and other related technology tools
- Monitor performance and maintain systems according to requirements
- Ensure security through access controls, backups and hosts firewalls
- Ensure patching is done monthly and systems are upgraded with new releases and models
- Ensure systems always comply with security policies, including vulnerability assessment, patching, and hardening.
- Providing technical support when requested within and after office hours
- Develop expertise to train staff on new technologies
- Build an internal technical documentation, manuals and IT policies
- Working experience with IAM, ECS and EKS in AWS/Azure
- With DevOps experience e.g. CI/CD pipeline building and management
Network Engineer / Consultant
- Support and deploy networks infrastructure
- Configure and install software, servers, routers and other network devices
- Monitor network performance and integrity
- Resolve issues tiers of support have escalated by troubleshooting cloud and local infrastructure
- Automate tasks and monitor their effectiveness
- Maintain complete technical documentation
- Suggest improvements to network performance, capacity and scalability
Remote IT Support / Service Desk Engineer
- Perform 1st & 2nd level support troubleshooting on all reported incidents
- Provides technical support via remote connection to large enterprise users
- Troubleshoots basic network connection issues
- Provide First Call Resolution (FCR) technical support
- Troubleshoot and investigate cause of user's problem
- Update work information with all troubleshooting steps used in the ticketing system
- Set Incident to Resolved if User's problem has been solved
- Reassign ticket if agent is unable to resolve ticket
Automation Engineer
- Design, develop, and provide commissioning support for DeltaV systems on site.
- Participate in the development and implementation of automation solutions in line with standards.
- Develop Physical and Procedural Layer designs, perform system architecture planning, create design specifications, control strategies, and library development.
- Provide day-to-day support for DeltaV systems in operations.
- Execute field commissioning of automation equipment and perform system administration/maintenance.
- Support computer system validation (CSV) and documentation for automation systems.
- Collaborate with Operations, Process, and Equipment Vendor teams, as well as technology providers.
Language Specialist - Lead / Assistant Lead / QA / Technical Support
- Create prompts to test the boundaries of the LLM model to find vulnerabilities in the responses or LLM's ability to handle the prompt
- Review and correct sentences in required language for ML/AI programs, ensuring grammatical accuracy and clarity.
- Rewriting sentences to improve coherence, fluency, and natural language flow.
- Collaborate with the ML/AI team to understand project requirements and deliver tasks accordingly.
- Conduct thorough research to ensure accurate translation and interpretation of concepts.
- Work closely with the team to maintain consistency and quality standards across all language-related tasks.
- Provide linguistic insights and expertise to enhance the overall language performance of the programs.
- Meet project deadlines and deliver high-quality results.
If you are interested, please send your most updated CV to [Confidential Information] for faster processing.
