- Oversee the day-to-day operations of ICT infrastructure components which comprise servers, hosting, network infrastructure, end-user computing and data centre operations
- Manage the clients appointed Agency Facilities Management contractors and EUCD
contractors - Implement projects within their emplaced practice to ensure service delivery and
support to meet the intended availability, continuity and capacity requirements - Ensure compliance to Governments IM8 policies and clients ICT policies and
Standard Operating Procedures (SOPs) - Manage Infrastructure projects
- Overall responsible for hardware, software and subscription maintenance contracts
for infrastructure and data centre operations - Manage the procurement and leasing of end-user computing requirements
- Plan and work with the appointed Agency Facilities Management contractors and
awarded ICT contractors to implement and deploy infrastructure projects and end-
user computing devices to end-users - Plan and lead the overall IT infrastructure procurement activities, in particular tender specifications compilation, tendering, tender evaluation, recommendation & award
- Manage incidents and problems for system related issues
- Ensure availability of ICT infrastructure systems and data centre facilities equipment
- Monitor infrastructure performance
- Perform systems log review
- Follow-up and ensure audit findings are addressed
- Follow-up and ensure the compliance to the remediation timeline for security vulnerability scanning
- Plan, coordinate and execute the annual Table-Top exercise with the appointed
- contractor
- Coordinate the disaster recovery plan and execution of the annual disaster recovery
testing of clients ICT systems.
Professional Qualifications:
- Diploma/Degree in IT, Facilities Management, or related field
- Experience in IT operations or data centre operations
- CITPM (Certified ICT Project Management Programme) or PMP (Project Management Professional) or COMIT (Certification in Outsourcing Management for IT) or an equivalent certification or
- Information Technology Infrastructure Library (ITIL) certification or equivalent IT Service Management certification.
Additional Requirement:
- Certification in CompTIA Network will be an added advantage
- Certification in AWS Cloud Practitioner will be an added advantage
- Certification in CISSP (Certified Information Systems Security Professional), CISA (Certified Information Systems Auditor), CCAK (Certificate of Cloud Auditing Knowledge) or an equivalent certification will be an added advantage
- Certification in Certified Cloud Security Professional (CCSP) will be an added advantage and
- Any other relevant professional certifications
Skill Set and Experience:
- At least 3 years of experience in running IT infrastructure operations or data centre operations
- ICT project management and people management skills
- Strong problem-solving and analytical skills
- Results and customer oriented
- Team player with organization and people management skills and
- Good communication skills, both oral and written.
Additional Requirement:
- Knowledge of Singapore Government procurement and ICT governance processes is preferred
- Knowledge of the Government IM8 policies is preferred
- Experience in managing security vulnerability testing with external security consultant, follow-up remediations and putting up risk assessment & risk acceptance to the relevant agency's authority is preferred
- Experienced with management cloud infrastructure and services / certification with GPC, GCC (i.e. AWS, Azure, Google Cloud) or equivalent cloud platforms is preferred
- Any other additional working experience relevant to the required job description.
