- Oversee the day-to-day operations of ICT infrastructure components which comprise servers, hosting, network infrastructure, end-user computing and data centre operations
- Manage the CCS's appointed Agency Facilities Management contractors and EUCD contractors;
- Implement projects within their emplaced practice to ensure service delivery and support to meet the intended availability, continuity and capacity requirements;
- Ensure compliance to Government's IM8 policies and CCS's ICT policies and Standard Operating Procedures (SOPs);
- Manage Infrastructure projects;
- Overall responsible for hardware, software and subscription maintenance contracts for infrastructure and data centre operations;
- Manage the procurement and leasing of end-user computing requirements;
- Plan and work with the appointed Agency Facilities Management contractors and awarded ICT contractors to implement and deploy infrastructure projects and end-user computing devices to end-users;
- Plan and lead the overall IT infrastructure procurement activities, in particular tender specifications compilation, tendering, tender evaluation, recommendation & award;
- Manage incidents and problems for system related issues;
- Ensure availability of ICT infrastructure systems and data centre facilities equipment;
- CITPM (Certified ICT Project Management Programme) or PMP (Project Management Professional) or COMIT (Certification in Outsourcing Management for IT) or an equivalent certification; or
Information Technology Infrastructure Library (ITIL) certification or equivalent IT Service Management certification.
Requirements
- At least 3 years of experience in running IT infrastructure operations or data centre operations;
- ICT project management and people management skills;
- Strong problem-solving and analytical skills;
- Results and customer oriented;
- Team player with organization and people management skills; and
- Good communication skills, both oral and written
Additional Requirement
- Knowledge of Singapore Government procurement and ICT governance processes is preferred;
- Knowledge of the Government IM8 policies is preferred;
- Experience in managing security vulnerability testing with external security consultant, follow-up remediations and putting up risk assessment & risk acceptance to the relevant agency's authority is preferred;
Experienced with management cloud infrastructure and services / certification with GPC, GCC (i.e. AWS, Azure, Google Cloud) or equivalent cloud platforms is preferred;
