Technical support services for DevSecOps/Integrated Application Lifecycle Management (iALM) system Monitor and maintain iALM applications and its infrastructure in production and non-production environment
Troubleshoot and resolve iALM incidents raised by users as per SLA Create DevSecOps workflows based on the ALM workflows
Liaises with the iALM product IT support when necessary Ensure integration and connectivity of iALM with other systems
Provide training for users on updated iALM workflows, features and recommend best practices
Support users to publish documents and create templates
Migrate from iALM applications to the recommended tools
Recommend optimal processes and workflows customized to achieve better system performance Review and update user guide on new application features and its usage
Tertiary qualification in Information Technology or Engineering
Technical skills in scripting for iALM applications, GitLab, Jira, Confluence and other DevSecOps tools Understanding of Software Development Lifecycle (SDLC)/QA processes
2yrs of experience in maintenaning DevSecOps system/ALM application such as Microfocus/OpenText solutions will be added advantage
