IT Infrastructure Engineer

Working location in Dover

Role Overview

An all-rounder technology leader driving enterprise IT strategy, workplace transformation, physical infrastructure, day-to-day IT service management (ITSM), and cybersecurity compliance.

Key Responsibilities

· Office IT Transformation & Digital Workplace: Lead enterprise modernization using collaboration platforms, Generative AI (Microsoft Copilot), Unified Endpoint Management (UEM), smart office integrations, and SSO/MFA/PAM identity controls.

· Office IT Operations & Service Support: Direct ITIL-aligned Tier 1–3 support teams, modernize ITSM with AIOps and automated ticketing to reduce MTTR, and manage onboarding, offboarding, and asset lifecycles.

· Office Network Architecture & Cybersecurity Operations: Architect high-availability LAN/WAN/Wi-Fi 6 networks; enforce defenses using NGFW, IPS, micro-segmentation, ZTNA, and Data Loss Prevention (DLP).

· Security and Compliance: Ensure infrastructure and end-user services comply with Whole-of-Government (WoG) policies, Instruction Manual 8 (IM8), and ISO 27001 standards.

· Governance, Vendor Management & Budgeting: Oversee vendor contracts, manage OpEx/CapEx budgets, ensure software licensing compliance, and align projects with internal risk baselines.

· Incident & Vendor Management: Lead root-cause analysis for complex issues and manage external service providers against target SLAs.

· Procurement & Project Management: Draft government tender specifications (ITQ/RFQ/Period Contracts) and manage cross-functional infrastructure projects from planning through deployment.

· Stakeholder Engagement: Act as the primary technical bridge between technical teams, NRF end-users, and management for status reporting and guidance.

What We Are Looking For

Experience & Qualifications:

• Advanced diploma or Bachelor's degree in IT, Computer Science, Engineering, or a related field with 3–6 years of IT Service Management experience. Hands-on experience in Wintel infrastructure, server room management, and EUC systems.

Technical Skills:

End-User Computing Skills:

• Proficiency in Windows 10/11, Intune, SCCM, WSUS, Microsoft 365, Entra ID (SSO/MFA), and enterprise AI tools.

Infrastructure & Networking Skills:

• Experience in server room operations (racking, power/cooling), virtualization (VMware/Hyper-V), LAN/WAN architecture, firewalls, ZTNA, and syslog monitoring.

Personal Qualities:

• All-rounder capability balancing high-level strategic planning with hands-on troubleshooting in server and network environments.

Good to Have:

• ITIL, Network+/CCNA/CCNP, Microsoft (MCSA/MCSE), or PMP certifications. Prior public sector experience (WoG/IM8) is advantageous