Job Description:
- Analyzed network traffic using Wireshark to identify bottlenecks, DNS issues, and endpoint performance problems.
- Utilized Ping and Traceroute for diagnosing connectivity and routing issues across multiple office locations.
- Deployed monthly Microsoft security patches via Ivanti Management Console
- Coordinated server patching timelines and maintained deployment logs to ensure security compliance.
- Monitored patch vulnerabilities, assessed risk levels, managed dependencies, and resolved deployment failures.
- Administered BitLocker encryption on endpoints to meet organizational data protection standards.
- Supported the Windows 10 to 11 migration project, leveraging Ivanti, Active Directory, and both remote and manual deployment methods.
- Developed a Proof of Concept comparing endpoint management tools (BigFix, NinjaOne, Scalefusion) to improve automation and visibility.
- Performed Active Directory tasks, including user provisioning, permission management, OU structuring, and Group Policy enforcement.
- Delivered Level 1 IT Helpdesk support, resolving 90% of user issues independently, enhancing troubleshooting and communication skills.
- Assisted in event setups by managing PCs and AV equipment for seamless cross-departmental operations.
- Contributed to office relocation planning by conducting site surveys
- Participated in IT Infrastructure Upgrade initiatives, evaluating enterprise video conferencing solutions (Cisco, Poly, Logitech) for deployment recommendations.
Interested applicants please send your resume to [Confidential Information]
Venessa Goh Wee Ni
R24124686
Recruit Express Pte Ltd
EA License No: 99C4599
We regret that only shortlisted candidates will be contacted.
