IT Helpdesk Support

Designation : Helpdesk Support Officer

Location : Mandai

Job Description :

Technical support for notebooks and desktops (Dell, Lenovo, HP and Apple Devices)

• Install, configure and support all Microsoft Windows and Apple MacOS user operating systems.
• Install, Configure and support Microsoft 365 software and Services.
• Install, configure and support 3rd party software.
• Attend to all Information Technology Service Management (ITSM) tickets and resolve them, with SLA.
• Submit ITSM tickets for all support tasks.