IT Helpdesk Support

Job Title: IT Helpdesk Support
Work Location: Toa Payoh

Job Responsibilities :

• Perform monthly hardware functionality checks on Dell PowerEdge T30 physical server.
• Maintain VMware ESXi virtualisation platform and Windows Server 2012 R2, including startup configurations, Windows updates, endpoint security and disk management.
• Maintain Synology DS218+ Network Attached Storage (NAS), including hardware checks, DSM updates, storage management and application updates.
• Monitor and maintain backup solutions, including NAKIVO Backup, Synology Drive, Snapshot, Replication, Hyper Backup and Active Backup.
• Administer Primary Domain Controller (PDC) and Active Directory, including user account creation and deletion, access rights, network drives and Group Policy management.
• Support FortiGate 40F firewall/router, managed switches, VLANs, port forwarding and wireless network connectivity.
• Provide hardware and software support for approximately 24 laptops and desktops, including Windows troubleshooting, antivirus updates and routine maintenance.
• Troubleshoot network printer issues, internet connectivity, email and Microsoft Office applications.
• Liaise with internet service providers and external vendors, including Qirom support, to resolve technical issues.
• Respond to ad hoc user requests and provide on-site technical assistance for hardware failures, system errors and network connectivity issues.
• Conduct bi-monthly on-site visits for workstation hardware and software maintenance.
• Attend support requests within six hours on the same day or by the next business day, as required.
• Maintain IT documentation and ensure the availability and reliability of the school's IT infrastructure.

Requirements :

• Diploma or relevant qualification in Information Technology, Computer Science or a related field.
• Experience in IT helpdesk support, desktop support, system administration and network troubleshooting.
• Knowledge of Windows Server, Active Directory, Group Policy and VMware ESXi.
• Experience with NAS devices, backup solutions and data recovery.
• Familiarity with firewalls, routers, managed switches, VLANs and wireless networking.
• Strong troubleshooting, communication and customer service skills.
• Ability to work independently and coordinate with external vendors.

Key Skills

Windows Server | VMware ESXi | Active Directory | Group Policy | FortiGate Firewall | Network Administration | Synology NAS | NAKIVO Backup | Desktop Support | Hardware & Software Troubleshooting | IT Helpdesk Support