IT Helpdesk Support (Contract)

About the client:

Our client is a Reputed Bank.

Responsibilities:

• To manage the technology ticketing.
• work with Helpdesk and perform varied tasks such as attending user calls, user emails, raising tickets in Remedy
• The Helpdesk contract agent will work directly with end users, IT support staff and vendors to ensure timely ticketing of the issues reports and requests being made.

Skills/Requirement:

• 2 years of experience in working with IT Helpdesk support role.
• Proficient with MS Office products, desktop, software and able to do Excel reporting.
• Able to work with Helpdesk and perform varied tasks such as attending user calls, user emails, raising tickets in Remedy
• Events monitoring from the Alert management tool.
• Understanding of on one or more of the following disciplines is required: Open Systems, Mainframe, Storage, Network, Web/Ap plication/Middleware services, Service Management functions, or Application Development.
• Good to have in ITIL Foundation certification .
• Working hours: rotationa based weekly staggered timing from 0730 -1600hrs 0900 -1830 hrs 1330 -2300 hrs. The staff who works 0730 hours shift ends up doing an additional day on Saturday in the week.

Interested candidates, who wish to apply for the above position, please send in your resume to [Confidential Information]

We regret that only shortlisted candidates will be contacted.

EA License No. 01C4394

EA Personnel Reg.No. R1104824 (Samsudeen Mohamed Basith)

This is in partnership with Employment and Employability Institute Pte Ltd (e2i). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to .

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